Retail Manager at SRH Limited

Position Retail Manager
Posted 23 Jul 2026
Expired 22 Aug 2026
Company SRH Limited
Location Auckland | NZ
Job Type Full Time

Job Description:

Latest job information from SRH Limited for the position of Retail Manager. If the Retail Manager vacancy in Auckland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at SRH Limited for the position of Retail Manager below matches your qualifications.

About the Business
We are an established specialist retail business operating in the electronic cigarette and
vaping products industry. We are committed to providing customers with quality
products, professional service, product knowledge and a positive retail experience.
We are seeking 2 experienced and motivated Retail Manager to manage our vaping
retail store operations in the Auckland region.

Position Overview

The Retail Manager will be responsible for overseeing the day-to-day operations of the vaping retail business, including sales performance, customer service, staff management, inventory control, supplier coordination, compliance, and overall store profitability.

The successful candidate will have strong retail management skills, excellent communication abilities and the capability to lead a team while maintaining high standards of customer service and operational efficiency.

Key Responsibilities

  • Plan, organise, direct and coordinate the daily operations of the electronic cigarette and vaping retail store.
  • Manage overall store performance, including sales targets, customer service standards, operational efficiency and business growth activities.
  • Develop and implement sales strategies to increase revenue, improve customer retention and achieve profitability targets.
  • Monitor store financial performance, prepare sales reports, manage budgets and control operating expenses.
  • Recruit, train, supervise and evaluate retail staff to ensure effective performance and excellent customer service delivery.
  • Prepare staff rosters, allocate daily duties, monitor attendance and manage employee productivity.
  • Maintain strong product knowledge of vaping products, accessories and related retail items to support customer enquiries and sales.
  • Manage inventory levels including purchasing, supplier ordering, receiving stock, stock control, stock rotation and regular stocktakes.
  • Liaise with suppliers and distributors regarding product availability, pricing, promotions and supply arrangements.
  • Monitor customer demand, market trends and competitor activities to identify opportunities for sales improvement and business development.
  • Oversee retail sales transactions, ensuring accurate processing of payments, refunds, exchanges and cash-handling procedures.
  • Ensure the store operates in accordance with applicable New Zealand vaping product regulations, company policies and compliance requirements.
  • Maintain accurate records relating to sales, inventory, supplier transactions, customer interactions and operational activities.
  • Handle complex customer enquiries, complaints and service issues, providing appropriate resolutions.
  • Maintain high standards of store presentation, merchandising, product displays and promotional activities.
  • Develop and maintain strong customer relationships to encourage repeat business and customer loyalty.
  • Ensure workplace health and safety standards, privacy requirements, security procedures and company policies are followed.
  • Identify opportunities to improve store processes, increase sales performance and enhance customer experience.

Requirements

The successful applicant should have:

  • A Diploma Level 5 or higher qualification OR
  • Minimum 2 years’ experience in retail management/ sales/ customer service/ administration or a related field.

How to Apply

If you have retail management experience and are passionate about customer service and leading a successful retail operation, we welcome your application.

Job Info:

  • Company: SRH Limited
  • Position: Retail Manager
  • Work Location: Auckland
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Retail Manager at the office Auckland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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