Branch Manager at RESTATE Property Restoration

Job Description:

Latest job information from RESTATE Property Restoration for the position of Branch Manager. If the Branch Manager vacancy in Auckland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at RESTATE Property Restoration for the position of Branch Manager below matches your qualifications.

RESTATE New Zealand Ltd is a specialist restoration company providing water, fire, mould and biohazard restoration services. Due to continued growth, we are looking for a Branch Manager to join and manage the Auckland Branch.

Role Purpose

The Branch Manager – Auckland is accountable for the operational and commercial performance of the Auckland branch. The role delivers profitable, safe, and high‑quality restoration outcomes, leads branch culture and capability, and acts as the senior escalation point for operational, client, and performance matters, operating within RESTATE’s governance, financial, and risk framework.

Operational Leadership

• Provide hands‑on operational leadership
• Oversee end‑to‑end delivery of restoration projects (water, fire, mould, biohazard)
• Act as escalation authority for complex jobs, safety issues, client or insurer complaints
• Direct operational priorities and resolve workflow or capacity constraints
• Ensure compliance with SOPs, health & safety, and company policies
• Assist on-site with complex jobs and support the team when needed

Commercial & Financial Accountability

• Own branch P&L performance within approved budgets
• Approve scopes of work and variations within delegated authority
• Monitor margins, costs, and job performance trends
• Act on financial and operational reporting to improve outcomes
• Escalate material variances or risks to Directors

People Leadership & Culture

• Lead, coach, and performance‑manage branch staff
• Set expectations for behaviour, accountability, and safety
• Conduct disciplinary and performance processes in line with company policy
• Build a high‑performance, safety‑first branch culture

Client & Stakeholder Management

• Maintain key insurer, adjuster, supplier, and client relationships
• Represent RESTATE professionally at branch level
• Support business development and repeat‑work opportunities

Governance & Authority

• Operates within the RESTATE Authority & Accountability Matrix, as amended from time to time
• Accountable for branch outcomes and escalation
• Does not hold governance, director, or fiduciary responsibilities
• Does not administer payroll, bookkeeping, or financial systems
• Works collaboratively with Office Manager & Accounts (functional interaction only)

Health & Safety

• Model and promote safe work practices
• Ensure compliance with the Health and Safety at Work Act 2015
• Escalate serious safety or reputational risks

Skill & Experience

• Full NZ Drivers Licence or equivalent
• A relevant qualification at Diploma level or higher with at least 6 months experience in our industry managing a team OR
• 3 years relevant experience, with at least 2 of those being industry and team management specific. 
• IICRC qualifications
• Able to pass a police check
• Current Hepatitis A, B and Tetanus immunisations
• Physically fit and capable of manual work (this role can include occasional site work if needed)
• Honest, reliable and punctual
• Strong Communication and customer service
• Positive, professional attitude

Apply now with your CV and a brief cover letter outlining your experience. You must include your immigration status to be considered for the role. Our recruitment process may include reference checks, health checks, drug test and a police check.

Job Info:

• Company: RESTATE Property Restoration
• Position: Branch Manager
• Work Location: Auckland
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Branch Manager at the office Auckland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.