| Position | Customer Service Manager |
| Posted | 02 Mar 2026 |
| Expired | 01 Apr 2026 |
| Company | Maruia Hot Springs Ltd |
| Location | West Coast | NZ |
| Job Type | Full Time |
Latest job information from Maruia Hot Springs Ltd for the position of Customer Service Manager. If the Customer Service Manager vacancy in West Coast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Maruia Hot Springs Ltd for the position of Customer Service Manager below matches your qualifications.
About Maruia Hot Springs
Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers, we offer natural thermal pools, sauna experiences, spa treatments, boutique accommodation, and a licensed restaurant.
We welcome independent travellers, tour groups, and international visitors seeking relaxation, nature, and wellness. Our business operates seven days a week, with weekends being our peak period.
We are a growing, family-led business focused on creating meaningful guest experiences while continuously improving our systems, service standards, and operational efficiency.
We are seeking a capable and motivated Customer Experience Manager to join our team.
This is a full-time, hands-on leadership role combining front-of-house management with technology and systems development. The position plays a key role in both daily operations and the continued expansion of our internal technology systems to enhance guest experience.
Key responsibilities include:
This role requires someone calm under pressure, highly organised, and solutions-focused.
This role requires:
We provide:
The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc.... This will require the person to be confident to speak publicly to groups.
Any other skills such as graphic design, marketing would all be of benefit for this role.
This is a permanent 30-40 hour position, pay rate is between $30- $34/hour.
APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office West Coast above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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