Job Description:
Latest job information from ECHOSPEC LIMITED for the position of Client Service Manager. If the Client Service Manager vacancy in Tauranga matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ECHOSPEC LIMITED for the position of Client Service Manager below matches your qualifications.
Echospec Limited is looking for a Client Service Manager to join our team.
Title: Client Service Manager
Pay: Hourly $35 - $42
Region: Bay of Plenty
Minimum Weekly Hours: 30
Key Responsibilities:
- Develop and maintain strong relationships with commercial, industrial, and residential clients to ensure high levels of customer satisfaction and long-term retention.
- Manage a portfolio of client accounts and act as the primary point of contact for client service matters.
- Oversee service delivery across multiple client sites to ensure contractual obligations and service standards are consistently achieved.
- Conduct regular client meetings, service reviews, and site inspections to assess service quality and identify opportunities for improvement.
- Monitor customer satisfaction, service performance, and client feedback to maintain service excellence.
- Investigate and resolve escalated customer complaints, service issues, and client concerns in a timely and professional manner.
- Work closely with Supervisors, employees, and subcontractors to ensure efficient and effective service delivery.
- Coordinate communication between clients and operational teams to ensure customer requirements are clearly understood and met.
- Monitor service quality standards and implement corrective actions where required.
- Review service performance reports, audits, and client feedback to identify trends and opportunities for continuous improvement.
- Develop and implement customer service policies, procedures, and quality assurance initiatives.
- Lead customer retention initiatives and develop strategies to strengthen long-term client relationships.
- Manage contract performance and support contract renewal negotiations with existing clients.
- Identify opportunities to expand services within existing client accounts and contribute to business growth objectives.
- Assist in preparing service proposals, quotations, and recommendations for prospective and existing clients.
- Support the growth and development of subcontractors and service providers by providing guidance on customer service expectations and service standards.
- Monitor key performance indicators relating to customer satisfaction, contract retention, and service quality.
- Prepare management reports on client satisfaction, service delivery performance, customer retention, and operational improvements.
- Analyse customer and service data to support decision-making and service improvement initiatives.
- Ensure service delivery activities comply with contractual requirements, company policies, health and safety obligations, and industry standards.
- Contribute to strategic planning and business development initiatives aimed at improving customer experience and supporting company growth.
- Foster a customer-focused culture throughout the organisation by promoting professionalism, accountability, and service excellence.
- Work closely with senior management to align customer service objectives with organisational goals and operational requirements.
- Develop and maintain strong relationships with commercial, industrial, and residential clients to ensure high levels of customer satisfaction and long-term retention.
- Manage a portfolio of client accounts and act as the primary point of contact for client service matters.
- Oversee service delivery across multiple client sites to ensure contractual obligations and service standards are consistently achieved.
- Conduct regular client meetings, service reviews, and site inspections to assess service quality and identify opportunities for improvement.
- Monitor customer satisfaction, service performance, and client feedback to maintain service excellence.
- Investigate and resolve escalated customer complaints, service issues, and client concerns in a timely and professional manner.
- Work closely with Supervisors, employees, and subcontractors to ensure efficient and effective service delivery.
- Coordinate communication between clients and operational teams to ensure customer requirements are clearly understood and met.
- Monitor service quality standards and implement corrective actions where required.
- Review service performance reports, audits, and client feedback to identify trends and opportunities for continuous improvement.
- Develop and implement customer service policies, procedures, and quality assurance initiatives.
- Lead customer retention initiatives and develop strategies to strengthen long-term client relationships.
- Manage contract performance and support contract renewal negotiations with existing clients.
- Identify opportunities to expand services within existing client accounts and contribute to business growth objectives.
- Assist in preparing service proposals, quotations, and recommendations for prospective and existing clients.
- Support the growth and development of subcontractors and service providers by providing guidance on customer service expectations and service standards.
- Monitor key performance indicators relating to customer satisfaction, contract retention, and service quality.
- Prepare management reports on client satisfaction, service delivery performance, customer retention, and operational improvements.
- Analyse customer and service data to support decision-making and service improvement initiatives.
- Ensure service delivery activities comply with contractual requirements, company policies, health and safety obligations, and industry standards.
- Contribute to strategic planning and business development initiatives aimed at improving customer experience and supporting company growth.
- Foster a customer-focused culture throughout the organisation by promoting professionalism, accountability, and service excellence.
- Work closely with senior management to align customer service objectives with organisational goals and operational requirements.
Requirements:
- 2 years experience or level 4 qualifications.
How to apply:
Apply online or send your CV in email to
Job Info:
- Company: ECHOSPEC LIMITED
- Position: Client Service Manager
- Work Location: Tauranga
- Country: NZ
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Service Manager at the office Tauranga above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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