| Position | Customer Journey Manager |
| Posted | 01 Jun 2026 |
| Expired | 01 Jul 2026 |
| Company | Top Energy |
| Location | Northland | NZ |
| Job Type | Full Time |
Latest job information from Top Energy for the position of Customer Journey Manager. If the Customer Journey Manager vacancy in Northland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Top Energy for the position of Customer Journey Manager below matches your qualifications.
Customer Journey Manager
The Top Energy Group operates throughout the Far North delivering geothermal electricity generation and electricity network operations. We are enabling Northland to contribute to the decarbonisation challenge by transforming the Top Energy Group into a technology-enabled energy company that generates and facilitates two-way energy flow between renewable energy generators and consumers.
About the role
We are seeking a person who can ensure an end-to-end, customer-centric experience for customers interacting with our Network team and who can drive consistent communication, service performance and continuous improvement. They will be responsible for actively managing the customer journey across Network delivery, Customer Initiated Works queue management and ICP management, while owning the CRM platform and the relationship with our Call Care contact centre.
This role will be based in Kerikeri and will report to the General Manager - Network.
About you
To succeed in this role, it is essential that you have at least 5 years' experience within the electricity distribution industry, with a particular focus on customer relationship management, and ICP management. Relevant post graduate qualifications in business are preferred. You will need to have demonstratable experience in leading and managing customer processes, with an eye to refining systems and processes to improve the customer journey. You will be self-motivated and a professional communicator and negotiator, not shy to pick the phone and communicate positively with our customers. As this is a newly created role, you will need to have the drive and commitment to establish a customer-centric function within the business and the skills to manage a small, focussed team.
Key areas of focus will be
Additional skills and attributes
The company offers great benefits including fully subsidised Health Insurance, an additional annual Wellness Day, access to our online wellness and mental health platforms as well as a relocation assistance package if you are moving regions. If you would like to be part of our collaborative team up here in the Far North, put in your application with us today.
We have a Drug and Alcohol Workplace Policy. Before any offer of employment is made, the short-listed candidate(s) will be required to undertake a pre-employment medical check which will include a drug and alcohol test.
Applications Close: 14 Jun 2026
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Journey Manager at the office Northland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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