Overnight Helpline Practitioner

Overnight Helpline Clinical Practitioner Youthline, in partnership with RWR Health, is seeking a skilled and experienced Overnight Clinical Practitioner to join our nationwide Helpline team. This is a permanent, work-from-home position offering the chance to make a meaningful impact while working independently during critical overnight hours.

About the Role: The Overnight Clinical Practitioner is a key member of the Youthline Helpline team, responsible for providing clinical leadership, assessment, and support during overnight shifts. As this role operates with limited on-call support, were looking for someone confident in making autonomous decisions and managing complex risk scenarios with calm, sound judgement.

Key Responsibilities:

• Provide real-time clinical assessment and support to young people contacting the Helpline via phone, text, webchat, and email
• Lead risk and crisis management decisions, including follow-ups on high-risk or case-managed clients
• Mentor and guide volunteer counsellors during overnight shifts
• Monitor misuse of service and implement appropriate responses
• Maintain detailed, accurate records and contribute to incident reviews

What Were Looking For:

• A highly experienced and confident clinician, ideally with a background in youth mental health or telehealth services
• Strong capacity to work independently, make time-sensitive decisions, and manage clinical risk overnight
• Technologically proficient and adaptable to multiple digital platforms
• Empathetic, resilient, and passionate about youth wellbeing
• While the role is fully remote, you must be based in Auckland to complete in-person training and onboarding.

You must be fully registered as one of the following:

• A practitioner under the Health Practitioners Competence Assurance (HPCA) Act 2003 (e.g. nurse, psychologist, psychotherapist, occupational therapist)
• A fully registered Social Worker
• A fully registered member of NZAC (Counsellor)
• A fully registered DAPAANZ practitioner (Alcohol and Drug/Gambling)

Why Join Youthline:

• A purpose-driven role with flexibility to work from home
• Supportive team culture with a strong commitment to professional development and clinical supervision
• Direct impact on the lives of young people and the volunteers who support them
• Permanent position with the stability and structure to grow your practice

Please note: You must be based in Auckland to complete the required in-person training and induction.

How to Apply: This recruitment is proudly managed in partnership with RWR Health. For further information or to express interest, contact: Robbie McKenzie Director | RWR Health *******@rwrhealth.co.nz | 027 519 4993 Be the steady voice in the night for young people across Aotearoa. Join Youthline and help shape a better future — one conversation at a time.

Information :

• Company : RWR Health
• Position : Overnight Helpline Practitioner
• Location : Auckland, North Island
• Country : NZ