| Position | SaaS Technical Support Specialist |
| Posted | 2025 October 05 |
| Expired | 2025 November 04 |
| Company | Smart Glazier Software NZ Limited |
| Location | Albany, North Island | NZ |
| Job Type | Full Time |
Latest Job Information from Company Smart Glazier Software NZ Limited as position SaaS Technical Support Specialist. If Job Vacancy SaaS Technical Support Specialist in Albany, North Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Smart Glazier Software NZ Limited as the position SaaS Technical Support Specialist below matches your qualifications.
Excited by technology and great at solving problems?Join our support team and become an expert in a globally used SaaS platform. If you enjoy helping customers, digging into how software works, and becoming a true product specialist — this role is for you.
About Us
We build specialist software for the glass industry. Our mission is to be the most widely used software platform for glass shops globally. With offices in Auckland and London, we're growing fast—and we need great people to grow with us.
Why Join Smart Glazier Software?
Smart, diverse team with a supportive, hands-off culture
Competitive salary (NZD $65K-$90K, based on experience)
Hybrid work-from-home options and flexible hours
Beautiful offices in Auckland and London
Real growth opportunities
Fun, relaxed office vibe — pool table, foosball, board games
Casual dress code
About the Role
As a SaaS Technical Support Specialist, you'll play a key role in helping our customers succeed with our software.
You'll become one of the best users in the world of our suite of products — supporting glaziers and glass fabricators across the globe. You'll be solving problems, answering queries, and helping users get the most from our tools.
Along the way, you'll also become deeply familiar with the glass industry and the real-world challenges our software solves.
Your responsibilities will include:
Providing technical support via phone and email
Learning all about the glass industry, our range of software products, and backend tools
Troubleshooting software issues and replicating customer problems
Building strong relationships with customers and collaborating internally with our QA, onboarding, and dev teams
Escalating bugs and product feedback appropriately
Creating and maintaining support documentation and knowledge base articles
Contributing ideas to improve our systems and support processes
To excel in this role, you will:
Be confident navigating computers and learning new systems (Windows and/or Mac)
Have excellent attention to detail and a methodical approach to tasks
Enjoy solving technical problems and figuring things out independently
Be curious and motivated to become a subject-matter expert in our software and the glass industry
Communicate clearly and confidently in both written and spoken English
Have a great understanding of mathematics, including basic trigonometry
Thrive in a hands-off management style and take ownership of your work
Have a solid academic track record — particularly in technical, mathematical, or analytical subjects
Bonus: experience with software support, SaaS tools, or any exposure to the glass or building industries
How to Apply
Please apply directly via email to ****@smartglazier.com, and include:
Your CV
A cover letter explaining your interest in this role
Your university-level transcripts or grades — strong academic performance is a key part of our evaluation process
Our Commitment
We're not looking for “years of experience.” We're looking for people who are smart, curious, and motivated to learn something deeply technical. If you're excited by the idea of mastering a unique software platform and helping customers succeed, we want to hear from you.
www.smartglazier.com
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