Customer Experience Owner/Product Owner - Customer Intelligence

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Owner/Product Owner - Customer Intelligence - ASB Bank below matches your qualifications. Good Luck: D

Mō tāua | About us:

At ASB, were all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. We embrace innovation at speed, using modern tools and technologies to get us ahead of the game and stay there.

Youll be part of an award-winning team that are on the forefront of working to deliver and support a secure, functional and performant product that delights our customers every day. In our diverse and accepting environment, our people grow their agile and growth mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.

Mo te tūranga | About the Role:

We have an opening for an outstanding professional to join our Customer Tribe - working across ASB Bank to, understand processes, transform, drive automation in our world-class automation community.

Our CxOs are transforming how we execute process across ASB. They do this by getting close to the business, engaging with stakeholders and the automation and project community to deliver collaborative and reusable solutions for our customers and people. They lead the direction and decisions for the work and finances across projects. Working closely with or technical consultants and business architects to maximise value for our staff and customers.

So if this sounds like you and something you want to be a part of… keep reading!

Mōu |About you:

If youre coming from a product owner, transformation or pega/BPM/automation background were looking for experienced leaders with business acumen, or experienced product owners that have worked in either BPM solutions, process re-engineering or financial industries previously. Your deep knowledge in how to manage and support transformational work with an eye for change management and ability to think outside the box, will be a pillar to success in this role.

Your exceptional communication skills will enable you to participate in strategy, leadership and design sessions, lead teams, write successful plans and tailor your communication style to business and technical audiences.

Youll be passionate about sharing your knowledge with others to build their skills and capability and succession across the Platform. Were also interested in candidates with a similar level of experience on alternate automation solutions like Appian and Salesforce

This CXO will be technically minded and focused to drive out strategic goals.

• Builds and maintains a clear understanding of customer needs and continuously builds and communicates the roadmap to stakeholders
• Collaborates with our internal customers to create and maintain well-groomed backlogs
• Conveys the strategic vision and the Tribes goals to the squads, ensures this is upheld throughout delivery and helps the squads make decisions on innovation and prioritisation
• Collaborates with Vendors, Suppliers and Partners to build and deliver modern features that enables our front lines to provide better customer experience
• Closely works with the Suppliers Product Teams to keep abreast around their product roadmap and identify opportunities that would benefit our users and customers
• Builds and drive collaboration within the Tribe, and across the wider leadership team to manage risks and dependencies, perform controls, and remove blockers
• Balances a broad range of end-to-end squad activities, alongside the release and change management processes for new to market innovative products and services
• Defines, prioritises and refines squad and tribe backlogs; considering the future direction of banking, value benefits and significant and shifting legislative requirements
• Fosters innovation by enabling a safe learning culture
• Manages and maintains the lifecycle of the critical services

He aha tā mātou | What can we offer?

We offer a competitive salary and bonus, great banking benefits, heaps of personal and career development opportunities, flexible working styles, extra holidays, and parental benefits.

We have a warm culture of caring people who all jump in to innovate and support each other. Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions.

At ASB, we are committed to our vision and values of Integrity, Caring, Passion, Courage and United. Our strength comes from caring about our people, our customers, our community, and environment.

As a value driven organisation, we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities, a flexible and supportive culture; we help our people grow and celebrate together.

Finally, we offer a variety of challenges and exposure throughout ASB Bank in a large-scale environment, filled with passionate people, focussed on delivering world-class software and infrastructure services that help our customers.

Me pēhea te tono | How to apply? If weve nailed our pitch and this role sounds like it might be the one for you then please click "apply"… wed love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Job details Reference # AM159758 Posted on 07 Mar 2025 Location(s) Auckland Expertise Change Management/Transformation, Customer Experience, Engineering, IT (Other), IT Management, Innovation and Process Design, Leadership, Product Management, Project Management, Simplification, Team Leader Work type(s) Full Time Application closes on 22 Mar 2025 09:00

Information :

• Company : ASB Bank
• Position : Customer Experience Owner/Product Owner - Customer Intelligence
• Location : Auckland City, Auckland
• Country : NZ

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Owner/Product Owner - Customer Intelligence job info - ASB Bank Auckland City, Auckland above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Owner/Product Owner - Customer Intelligence job info - ASB Bank Auckland City, Auckland in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.