Complaints Resolution Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Kiwibank with the position of Complaints Resolution Specialist - Kiwibank which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Complaints Resolution Specialist - Kiwibank below matches your qualifications. Good Luck: D

• Join our leading Customer Care and Solutions team at Kiwibank and support Kiwi with their financial wellbeing.
• Excellent benefits including Wellbeing Days to recharge when you need it.
• Based in Hastings or Lower Hutt with minimum two days in office.

This is us. Where making an impact matters.

At Kiwibank we are a purpose led organisation making Kiwi better off. You will contribute to our purpose by investigating and resolving customer escalated complaints.

In this role you will:

• Investigate and resolve customer complaints efficiently, ensuring a fair and timely outcome.
• Take ownership of inbound and outbound customer calling and emails and work towards a positive resolution with our customers.
• Contribute to continuous improvement by identifying opportunities to enhance processes, policies, and customer experiences.
• Understand and manage operational and compliance risks, ensuring all reporting and documentation is accurate and up to date.

This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Previous experience in managing complaints and investigations is beneficial.
• Superior communication including ability to have difficult conversations, engage in conflict resolution and strong written communications.
• An understanding of credit, lending and deposit products, processes and systems is helpful.
• Strong knowledge of regulatory and legal requirements.

You do not need to tick every box here to be considered!

Apply Now - applications close on Monday 24 March. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

Information :

• Company : Kiwibank
• Position : Complaints Resolution Specialist
• Location : Lower Hutt, Wellington
• Country : NZ

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Complaints Resolution Specialist job info - Kiwibank Lower Hutt, Wellington above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Complaints Resolution Specialist job info - Kiwibank Lower Hutt, Wellington in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.