Snr Apps Support Specialist SAP/Kronos
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Senior SAP/Kronos Application Support Specialist, it starts with you! Based at Royal NZ police College Porirua Police Employee Permanent- Full Time JR 5184010 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The NZ Police Information and Communications Technology Business Unit are seeking to appoint a Senior Applications Support Analyst, in the MyPolice Technology Operations group, based at the Royal New Zealand Police College, Porirua. A position has become available focused on supporting the MyPolice Application suite. The MyPolice suite includes: SAP for managing Payroll, HR and Finance Kronos for managing workforce scheduling SAP Success Factors mor managing training and Learning at Police The Senior SAP/Kronos Applications Support Specialist provides 2nd and 3rd level technical and functional application support, advice, administration and maintenance to resolve application and system problems, minimising disruptions to the applications that Police users depend on. This position plays a major part in converting Business requirements into implementation plans. My Police is about to undergo a technology transformation, and there will opportunity to be involved in this transformation from the ground up. Key Accountabilities: Use SAP BASIS skills to interpret business requirements and complete functional configuration. Consult with Business teams on requested solutions - and develop appropriate implementation plans to deliver required business outcomes. Service Delivery - Investigates and resolves application issues and problems providing fixes and temporary workarounds where appropriate. Vendor Management - Leads and collaborates with third party suppliers and ensure that their performance and provision of support services and quality is in line with ICT expectations and enables us to meet or exceed service levels. Teamwork - Contributes to the setting and achievement of team goals, objectives, and standards Provides back-up support and cover for other team members. Relationship Management - Develops and maintains effective working relationships and communication networks with relevant Police staff, partner organizations and other government agencies Applies or oversees Technical Support as defined in the appropriate service level agreement, including coordination and escalation across other support teams and Business Units (Finance and HR). Proactively looks for trends in application incidents to identify and resolve underlying problems, covering issues at all levels (enterprise, individual user or device). Complies and improves ICT support processes, tools and documentation. He aha taau e kawe mai | What youll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. Experience and knowledge of working in an ICT support role, preferably providing application support with our SAP BASIS systems Excellent SAP BASIS Knowledge across all SAP systems Wide range of experience across various Operating Systems, Database Platforms, Software Components Experience in implementation of SAP components Experience in supporting SAP systems including trouble shooting and problem resolution. Knowledge of ChaRM and Solution Manager would be highly beneficial Knowledge of latest SAP technologies and methodologies Knowledge of Cloud offerings would be beneficial. Experience of cloud migrations would be beneficial. Ability to write technical documentation clearly and precisely. Works well in a team environment (inclusive of SMEs and Vendors). Analytical skills in delivering what is fit for purpose for NZ Police. Being adaptable with willingness to embrace change is essential. Being a catalyst for business change and continual improvement Whakaritenga motuhake | Special requirements The successful applicant will reside in the Wellington area or willing to relocate. The successful applicant will undergo a full reference and security check prior to any offer of employment. There may be an on-call component to the role the successful candidate may expect to be on-call approximately one week in four. This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”. To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/03-2025/senior_applications_support_specialist_-_sap_kronos_1.pdf Mo tātou | About us New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the governments largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work youll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support. To view more detailed information about our recruitment process along with further details about requirements please click below link: Applicant Information Pack (External) Tono ināianei | Apply now If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand. If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process. Please note: Deadline for applications is 5:00 pm onn Friday 21st March 2025. Applications may be reviewed prior to the close date as well as contact made with candidates. If you have any questions about this vacancy, please contact deepa.shankar @police.govt.nzInformation :
- Company : New Zealand Police
- Position : Snr Apps Support Specialist SAP/Kronos
- Location : New Zealand
- Country : NZ
How to Submit an Application:
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Post Date : 2025-03-10 | Expired Date : 2025-04-09