Court Registry Officer

Palmerston North - Fixed Term Full Time (12 to 18 months)

Front Facing Customer Service Role

Customer Service Extraordinaire

Work in a team where youll support the day-to-day operations of the court by managing cases and working with different customers. You will have a passion for customer service and assisting those at the front counter with a wide range of queries.

• customer Service extraordinaire with a passion for assisting others
• work with a range of stakeholders who interact with the court
• deliver a service with high accuracy and professionalism
• exercise Deputy Registrar powers.

Te Haeata/The Opportunity

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders including defendants, witnesses, family members, Oranga Tamariki, lawyers, and police officers. You will able to communicate confidently with judges within the courtroom and their chambers, as well as other members of the judiciary.

Your main responsibilities will include:

• customer service - all courts have an onsite Customer Service area or hub that customers can access for any court related matter. You will work to answer customer queries via face to face, phone or email interactions
• court taking - this is the facilitating the running of the court. This includes introducing Judges (in English and Te Reo Maori), working closely with them in the courtroom and chambers, managing jurors and general administration of the court
• case management - this involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō pūkenga/Skills and Experience

To be successful, you will need to be:

• detail orientated and observant - the court has many different processes and case information needs to be accurate
• self-aware - youll understand our customers and will be confident working across a range of situations
• multi-task - youll understand that some of our processes are repetitive, but youll be able to manage conflicting priorities and move from one task to another quickly
• willing to learn - legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback
• resilience - there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, were committed to working together for a fair and safe Aotearoa.

Creating a continuous learning environment is important to us. As the successful applicant, you will bring your thirst for knowledge and improvement. You will have an individual training plan and be supported to carry out the role including be able to exercise Deputy Registrar Powers.

As an organisation we support our people with building their wellbeing knowledge and understanding offering a range of wellbeing tools and support.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/Whats great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role will be between $58,729 and $80,794, with a midpoint of $68,000 - the appointed salary will be based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 23 March 2025 however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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