Arms Service Supervisor - Registry

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Arms Supervisor - Registry Based in Auckland Salary starting at $87,306 Permanent About us Te Tari Pūreke - Firearms Safety Authority is New Zealands Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world. To achieve this, Te Tari Pūreke delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms. We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies. About the role To support the delivery of these outcomes the Service Supervisor - Registry will take every opportunity to prevent harm through the transparent, consistent, timely and efficient regulation, administration, education, and promotion of compliance with the provisions of the Arms Act. As a Service Supervisor - Registry, you will lead a team, overseeing day-to-day regulatory compliance and ensure your team delivers the high-quality service the public deserve and expect. Managing the full spectrum of Arms Act and Arms Regulation requirements and the registration of firearms, licencing enquiries, firearm transfers, general enquires, dealer transactions and dealer enquiries. You will already possess a skill set which enables you to identify areas of risk or increased demand and facilitate appropriate follow-up action to reduce or mitigate the identified issue. Furthermore, you will completing internal control checks and quality assurance processes as well as monitoring workflow and throughput. Importantly you will have strong people leaderships skills which will enable you to plan, develop and monitor the performance of staff in your team. You will be ensuring that they are motivated, trained and encouraged to the best of their abilities. Managing PHPF conversations, appraisals and supporting ongoing training, you will lead NZP values and instil these values with your people. Key Deliverables: The day-to-day people management and supervision, of the team, monitoring, task allocation and required reporting Hands on leadership, managing adherence to Registry service levels and time-based KPIs Monitoring of team workflow and through put, assigning appropriate resources to meet demand Identifying areas of risk or of increased demand and ensuring risk mitigation actions are taken / reported Completing internal control checks and quality assurance processes to ensure data and regulatory compliance Overseeing requirements of NIA entry, Arms Act, Arms Regulations and other nationally mandated systems, processes, documentation, and procedures Establish and maintain appropriate internal and external working relationships with key individuals and agencies at the appropriate level Foster licence holder understanding of their regulatory responsibilities Provide accurate advice and share information with appropriate stakeholders Skills Critical thinking and sound judgement Ability to plan, prioritise and organise work for self/others Basic communication - written and oral Strong customer orientation Cultural awareness and sensitivity Basic computer (MS Office) skills Working at Te Tari Pūreke in NZ Police Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world. We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function. Together we seek to continuously improve our approach across the firearms regulatory environment. While we do look for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated leadership team Special requirements Previous service centre / phone-based experience is desirable, although no essential to application. People management / supervisory experience is a perquisite. This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”. We will ask you questions based on “ How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/03-2024/arms_supervisor_-_te_tari_pureke.pdf To view more detailed information about our recruitment process along with further details about requirements please click below link: Applicant Information Pack (External) Salary This position is covered by a collective agreement and salary will commence at $87,306 dependent on skills and experience relevant to the role. Apply Now If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand. If you are an internal applicant, you must apply internally through the police system. If you have any questions about this vacancy, please contact ASC.NationalRecruitment @police.govt.nz Please note: Deadline for applications is 5:00 pm Thursday 24 th April 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

Information :

• Company : New Zealand Police
• Position : Arms Service Supervisor - Registry
• Location : Auckland City, Auckland
• Country : NZ

How to Submit an Application:

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