National Customer Success Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Waste Management with the position of National Customer Success Manager - Waste Management which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information National Customer Success Manager - Waste Management below matches your qualifications. Good Luck: D

Are you a seasoned leader who knows how to turn great customer service into long-term, strategic success? Were on the hunt for a National Customer Success Manager whos equal parts visionary, team-builder, and customer champion. If leading with purpose, driving transformation, and delivering meaningful customer outcomes is your thing — keep reading.

About Us

As the nations leading provider in sustainable solutions, were dedicated to preserving our stunning environment while maximizing the potential of our resources.

At WM New Zealand, Sustainability isnt just a goal—its our way of life!

This is a pivotal national leadership role, based in Auckland, with a clear mandate: take our customer experience from great to exceptional. Youll lead from the front, evolving our service culture, embedding customer-first thinking across the business, and making sure our customers not only stay with us — but grow with us.

What youll do

• Lead a team which serves as the primary point of customer service, providing exceptional support and guidance throughout their journey with our products or services.
• Evolve the function to proactively identify and address customer needs, concerns, and opportunities for improvement, collaborating with cross-functional teams to deliver tailored solutions.
• Develop and implement customer success strategies and engagement plans, to maximise customer value and adoption.
• Analyse customer data and feedback to identify trends, opportunities, and areas for improvement, and lead or co-ordinate the opportunities and improvements.
• Bring AI and innovation to life by implementing smart, omni-channel customer experiences that evolve with our business and our customers.
• Collaborate with sales, dispatch, operations, marketing, finance and credit teams to ensure seamless customer experiences and alignment with business objectives.
• Represent the voice of the customer within the organisation, advocating for their needs and driving continuous improvement.
• Conduct regular customer health checks, reviews, and business reviews to monitor customer satisfaction and identify potential risks or opportunities.

What were looking for

• 15+ years experience leading large-scale customer service operations, ideally across a distributed, national team.
• Proven ability to lead teams through complex change, embedding new processes, technologies, and ways of thinking.
• A background in mid-to-large service-based organisations, where youve led at a senior management level and delivered commercial outcomes.
• Demonstrated experience with digital customer platforms, AI projects, and customer experience tech that boosts performance.
• A culture-first leader who sets the standards for development and coaching for success.
• Strong grasp of customer journey mapping and experience design, always keeping the customer at the heart of everything.
• A collaborator by nature — someone who can align performance across regional managers and work cross-functionally with ease.
• Excellent interpersonal and persuasive skills, with a track record of influencing across all levels of an organisation.
• A compliance-minded operator who understands the importance of process discipline, monitoring, and continuous improvement.
• Tertiary qualifications in business or a related discipline (or equivalent experience).
• A confident planner and organiser, who thrives in a fast-paced environment and leads by example.
• A communicator who connects — verbally and in writing — with clarity, confidence, and empathy.
• A resilient, adaptable team player who handles pressure with a calm head and a can-do attitude.
• A safety-conscious professional who understands risk, and what it means for frontline service delivery.
• Willingness to travel across New Zealand as needed
• Bonus points if you understand the waste management industry, but not essential — well teach you.

Why Youll Love Working with Us

Because were a business that genuinely cares. About our people, our customers, and doing things the right way. Were on a journey to raise the bar — and were looking for someone whos ready to leave their mark.

We believe in growth - youll have plenty of opportunities to develop your skills and advance in your career. You can also enjoy company perks like an on-site café, free parking and discounts with Southern Cross Health Insurance.

If youre ready to lead change, empower people, and build meaningful customer relationships at a national level — we want to hear from you.

Information :

• Company : Waste Management
• Position : National Customer Success Manager
• Location : Auckland City, Auckland
• Country : NZ

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the National Customer Success Manager job info - Waste Management Auckland City, Auckland above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies National Customer Success Manager job info - Waste Management Auckland City, Auckland in 2025-04-14 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.