Contact Centre Customer Services Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Porirua City Council with the position of Contact Centre Customer Services Officer - Porirua City Council which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Contact Centre Customer Services Officer - Porirua City Council below matches your qualifications. Good Luck: D

We are looking for someone who is as passionate about Porirua City as we are; a team player wholl thrive on providing a great experience to our customers. We love our mahi and think you will too.

All about the role

Are you looking for variety and a challenge? This is a great opportunity that will be highly sought after.

Our contact centre offers lots of variety. Youll spend about half of each day on the phones taking calls and answering queries from our customers across Porirua. The other half of the day youll spend on more administrative and complex issues, requiring you to investigate issues, build relationships internally and externally, and provide advice on a range of issues.

Your day will be busy and varied as you:

• respond to all kinds of queries from our customers, by various channels, making sure they feel understood and important
• support our business by taking bookings and logging requests
• use your initiative to resolve problems and keep your customers and colleagues informed.

All about you

We need someone who can hit the ground running, so you must have contact centre experience in a problem solving and investigative role preferably from central/local government or a utility company environment. If youre a professional with great written and verbal communication skills, we want to hear from you.

Youll need to show us that youre a fantastic problem solver and can work with a variety of software applications, including Microsoft Office products.

Youll need to have

• recent experience in a contact centre environment
• skills in providing exceptional customer service using social media, email, and verbally
• demonstrable skills and initiative in problem solving and investigating to assist the resolution of customer queries
• local knowledge of Porirua City
• the desire to be a reliable, honest and valued team member
• excellent Microsoft Word and Excel skills
• the ability to work in multiple software applications

All about Porirua City

Our city is changing, and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. Youll be welcomed into a team thats collaborative, values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; its the perfect place to work.

What you need to do now

Come and join our dynamic and community focused contact centre team. For more information, please contact Jean Hunter on (04) 237 5089.

Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and well do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

Applications need to be received via our careers centre by Thursday 24 April 2025.

We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

Permanent Full Time

Job no: 2025-5579

Location: Porirua

Closing Date: Thursday, 24 April 2025

Information :

• Company : Porirua City Council
• Position : Contact Centre Customer Services Officer
• Location : Porirua, Wellington
• Country : NZ

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Contact Centre Customer Services Officer job info - Porirua City Council Porirua, Wellington above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Contact Centre Customer Services Officer job info - Porirua City Council Porirua, Wellington in 2025-04-14 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.