Banking Consultant

Req ID: 92185 Department: NZ Personal Banking Branch Network Division: New Zealand Location: Lower Hutt Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role As a Banking Consultant in our Personal Banking Branch Network - this role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customers end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ. Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours. Role Type: Permanent / Full-time Role Location: Lower Hutt | Te Awaikairangi Ka aha tō rā e kite ai? - What will your day look like? As a Banking Consultant, you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customers end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Take responsibility to ‘know your customer from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

Youre not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, youll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But its not just our customers wholl feel your impact. Youll feel it too. Because at ANZ, youll have the resources, opportunities, and community you need to take the next big step in your career. Were a diverse community at ANZ in different roles, different locations, doing different things. Thats why we have a range of flexible working arrangements, so our people can make work, work for them. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ youll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. Thats because were committed to building a workplace that reflects the diversity of Aotearoa New Zealands communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. /.You can apply for this role by visiting ANZ Careers and searching for reference number 92185. Te Rā Ōtinga - Job Posting End Date 25/04/2025 , 11.59pm, (Melbourne Australia)

Information :

• Company : ANZ Banking Group
• Position : Banking Consultant
• Location : Lower Hutt, Wellington
• Country : NZ