Customer Service Representative

At UCC Coffee were partnering with some of ANZs most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, were redefining coffee for some of the nations most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where youll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.

Why join us as our Customer Service Representative?

As our Customer Service Representative, youll be the first point of contact for our customers across Australia, making sure their orders are processed smoothly, their queries are resolved quickly, and their overall experience with us is exceptional. This is a hands-on/fast passed role where youll be working across multiple systems and platforms. Youll join a friendly, collaborative team who work together to keep things running smoothly across Australia and New Zealand.

What youll be doing:

• Processing customer orders (manual entry and EDI) for Australia and processing customer orders (manual entry & EDI) for Australia and New Zealand
• Responding to inbound calls and making outbound follow-ups as part of scheduled call cycles
• Monitoring and actioning orders and consumer inboxes
• Supporting with CRM and administration
• Actioning assigned reports and investigating delivery issues
• Managing customer portals to action service and quality complaints to ensure prompt resolution internally and externally
• Prioritising urgent orders and liaising with couriers, warehouse, and sales teams

About you:

Youll be a people person with a customer-first mindset. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, have strong attention to detail, and bring a calm, confident energy when dealing with customer queries.

What youll bring:

• Previous customer service experience is a must
• Excellent communication and phone skills
• Organisational skills and the ability to multitask
• A proactive, solution-focused attitude and good attention to detail
• Proficient and confident using systems (Microsoft, Outlook etc.)

This is a full-time, Monday to Friday role based in our East Tamaki office. Youll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.

Information :

• Company : The Roastery at Twenty Three
• Position : Customer Service Representative
• Location : East Tamaki, Auckland
• Country : NZ