Field Services Engineer

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Our Opportunity:

As a Field Services Engineer, youll provide critical, hands-on technology support to our generation sites and wider Mercury team. Your role will be to ensure smooth operations by resolving IT issues onsite and remotely, helping us stay connected and responsive across the country. Provide on-site and remote technical support for Mercurys generation sites.

• Respond to hardware, software, and network issues across desktops, laptops, mobiles, and applications
• Collaborate with internal teams and external vendors to resolve incidents and fulfil service requests ensuring minimal downtime
• Participate in an on-call roster to manage out-of-hours support
• Maintain and document site inspections, troubleshoot complex issues, and identify opportunities for improvement
• Adhere to all safety and change management practices to ensure operational integrity

Please note that this role will require the successful candidate to drive to sites within the North Island. You will need to be comfortable operating a vehicle as this is a significant part of the role.

We are looking for:

• Strong technical knowledge across Microsoft technologies, Office 365, Active Directory, SCCM, InTune and modern endpoint management
• Experience in a customer-focused or field-based IT support role within a large organisation
• A tertiary qualification in technology or related field, plus Microsoft or Azure certifications preferred
• Excellent communication skills - able to translate technical terms into plain language
• Proven ability to troubleshoot, document, and resolve issues methodically and independently
• A full, clean drivers licence and the ability to travel to remote sites across the North Island
• A proactive, self-motivated approach with a strong commitment to teamwork, safety, and continuous learning

Mercury offers (full benefits are listed on our Career Page):

• Additional 5 days leave per annum (MyDays)
• $400 one-off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, and the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealands largest multi-utility providers
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check-ups and a confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you arent sure if you meet all of the criteria. If you require assistance or accessibility support from us during the application and selection process, please reach out to recruitment@mercury.co.nz.

A full position description is available below. Applications close 12 June 2025 at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.

Information :

• Company : Mercury
• Position : Field Services Engineer
• Location : Rotorua, Bay of Plenty
• Country : NZ