ICT Support Technician

ICT Support Technician

Location: Manukau, AucklandType: Full-time (On-site, Monday-Friday)Salary Range: NZD $60000 - $65000

About PM Training School

PM Training School is a global professional development provider headquartered in Auckland, offering certifications such as PMP, CAPM, PMI-SP, PgMP, and TOGAF. As an authorised Pearson VUE Exam Centre and an approved testing site for ETS, and Kryterion, , we support hundreds of learners and exam candidates each month.

Our tech ecosystem supports candidates taking high-stakes exams, corporate trainees accessing digital learning platforms, and internal systems that ensure the highest standards of data security and compliance.

The Role

Were seeking an experienced and proactive ICT Support Technician to join our growing team. You will be the first point of contact for all technical support within the organization and our exam centre. This includes managing Tier 1 and Tier 2 incidents, supporting exam delivery software and devices, ensuring uptime of secure testing environments, and helping staff and trainers with hardware, software, and digital platform access. It also includes managing of IT and network systems.

Your role is critical to ensuring operational integrity and candidate experience — particularly during live testing and training sessions.

What Youll Be Doing

• Providing on-site troubleshooting and tech support for laptops, desktops, IP cameras, printers, biometric devices, and networking equipment.
• Maintaining and configuring exam delivery platforms (Pearson VUE, ETS and Kryterion).
• Supporting installation, maintenance, and upgrades of hardware/software across admin and testing zones.
• Monitoring and managing system performance to ensure 100% uptime during exam sessions.
• Handling user onboarding/offboarding and supporting staff with account setups, especially for Microsoft 365, Teams, and SharePoint.
• Managing Microsoft 365 procurement, licensing, and end-user support.
• Supporting IT compliance requirements, including secure access, data privacy, and audit readiness for exam partner policies.
• Collaborating with cross-functional teams during infrastructure changes, audits, or digital learning tool deployments.
• Maintaining accurate logs of service requests, incidents, and resolutions.

About You

• Minimum 3 years of experience in IT support,
• Relevant tertiary qualifications (e.g., Diploma or Bachelors in IT)
• Strong knowledge of Microsoft 365, Windows OS, printers, and basic networking.
• Familiarity with remote monitoring tools, secure exam delivery software, and access control systems.
• Clear communicator with strong interpersonal skills and a customer-service mindset.
• Ability to manage multiple support requests calmly and professionally — especially under pressure.
• A team player with a problem-solving attitude and eagerness to learn new technologies.

Why Join Us?

• Be part of a globally recognized training and testing organization.
• Gain exposure to high-security tech environments and top certification platforms.
• Play a vital role in helping professionals achieve career milestones.
• Work in a collaborative, multicultural, and purpose-driven team.

Job Types: Full-time, Permanent

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Current visa status

Work Location: In person

Application Deadline: 01/05/2025Expected Start Date: 02/06/2025

Information :

• Company : International College of Auckland
• Position : ICT Support Technician
• Location : Manukau City, Auckland
• Country : NZ