IT Support

Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 14 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, were committed to delivering quality care through innovative technology.

Were on the lookout for a part-time Microsoft 365 & Automation Specialist (20 hours per week) to support our growing team of 200+ users on a six month fixed term basis. This role is ideal for someone with a strong Microsoft 365 skillset, a knack for automation, and a passion for great user support.

Why Youll Love Working Here

• Make an Impact: Support 200+ users, ensuring they have the tools and know-how to succeed.
• Flexible Hours: 20 hours per week means you can balance work with other commitments.
• Team Spirit: Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.
Fixed Term Contract: Ideal for someone whos ready to jump in, make a difference, and bring immediate value.

What Youll Do

Front-Line Support

• Triage & Troubleshoot: Youll be the go-to for day-to-day IT support queries—logging tickets, resolving basic issues, and keeping things running smoothly.
• Ticket Management: Own the helpdesk queue, ensuring timely follow-up, clear communication and resolution tracking Microsoft 365
• SharePoint & Teams: Manage, maintain, and optimise our SharePoint sites, Teams , Outlook and Forms
• Power Automate: Design, maintain and optimise workflows that drive efficiency, from email triggers to approval and integrations
• Licensing & Permissions: Keep an eye on user access, ensuring our data stays secure.
Monitor Key Systems:—like licensing and SharePoint storage—and jump in before issues arise.

Support & Escalation

• Documentation: Maintain internal IT documentation and help develop basic user training resources.
• Avaya Phone System: Provide basic assistance; escalate complex issues when needed.
Hardware & Onboarding: Occasionally lend a hand provisioning new hardware and onboarding of new users

What Were Looking For

• M365: You know Microsoft 365 inside out—especially SharePoint, Teams, and Power Automate.
• Communication: Patient, friendly, and clear-headed under pressure. You thrive on helping others.
• Ownership & Initiative: Comfortable taking charge of problems and escalating when necessary.
• Automation: You love finding ways to streamline processes, improve efficiency and solve problems.
• Security-Savvy: Youre aware of best practices for data integrity and access permissions.
Team Player: Happy to collaborate and support a tight-knit IT team, and willing to ask for help when you need it.

Nice to Have

• Experience with Avaya phone systems, Ezyvet, InfoVet, or Smartflow (well train you if not!).
• Previous experience in a multi-site environment.
A full NZ drivers licence (some travel may be required).

If youre excited to combine your passion for technology and your love of problem-solving in a role that matters, we want to hear from you! Apply online with your CV and a cover letter telling us why youd be a great fit.

Information :

• Company : Franklin Vets
• Position : IT Support
• Location : Auckland City, Auckland
• Country : NZ