Service Desk Team Members

Ko wai mātou - Who we are

The Warehouse Group looks after some of Aotearoas most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because were always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Te kaupapa o te tūranga - About the role

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, youll be stationed at our in-store service desk, where youll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. Youll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, youll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

Were looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose youre passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

We have two permanent full-time positions available with the following hours of work:

Position 1:

• Tuesday to Saturday 7:30am-4pm

Position 2:

• Sunday to Thursday 4pm-12:30am

Please specify in your application which position you are applying for.

He kōrero mōu ake - About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Tā mātou tāpaetanga - What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!

Information :

• Company : The Warehouse
• Position : Service Desk Team Members
• Location : Wellington City, Wellington
• Country : NZ