Technical Support Specialist

What Youll Be Doing | Mō te Tūranga As a Technical Support Specialist, youll play a crucial role in ensuring all NZTA vehicle certification requirements are met. Your responsibilities will include:

• System administration, maintenance, and development for Mobility, including IT systems and projects.
• Supporting new initiatives and driving continuous improvement to achieve business goals and growth of AA products and services.
• Managing the Quality Management System (QMS) and aligning NZAA Quality Assurance systems for recording all certification activities to meet NZTA requirements.
• Monitoring and maintaining NZTA regulatory information, ensuring staff access is up-to-date.
• Developing and distributing technical bulletins for Entry Certification and In-service Certification.
• Providing Vehicle Inspectors with day-to-day assistance and guidance.
• Assisting with the development of policies and procedures.

About You | Mōu To thrive in this role, youll need:

• Motor industry experience.
• Experience in a strong customer service culture.
• Experience with processes, systems, and ideally an appreciation of the vehicle-related services that the Association provides.
• A relevant Trade qualification and experience with a minimum of Trade Certification in Automotive.
• Knowledge of rules and regulations from NZTA and other regulatory bodies.
• Strong organisational and planning, communication, and problem-solving skills.
• A high degree of integrity and the ability to travel.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Discounted insurance

Working with the AA | Me mahi tahi tatou ki AA For over 120 years weve been helping Kiwis on their adventures! Today, were one of New Zealands most respected and trusted brands. From our humble beginnings as a motoring enthusiasts club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members. Here, we offer a lot more than roadside assistance. Were constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Come join us and take your career on its next adventure! Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you dont meet all the requirements, please still get in touch. Wed love to korero to see if you might be a great fit for the role.

Information :

• Company : The New Zealand Automobile Association Inc.
• Position : Technical Support Specialist
• Location : Auckland City, Auckland
• Country : NZ