Job Description:
Latest job information from JC Recruitment for the position of Level 3 Engineer. If the Level 3 Engineer vacancy in Auckland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at JC Recruitment for the position of Level 3 Engineer below matches your qualifications.
Level 3 Engineer
Employer: Ergo Oceania
Location: Auckland
About Ergo
Ergo is seeking a highly motivated Level 3 Engineer to join our Managed Services team in Auckland.
This is an exciting opportunity to work within a dynamic technical support environment, providing IT support services to both internal stakeholders and external client companies.
Overview of Role
The primary duty of this role is to provide IT support services internally to Ergo and externally to client companies.
Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Additionally, the IT Engineer possesses extensive specialisation skills for which they can demonstrate advanced knowledge and produce relevant accreditations.
Key Role Responsibilities
- Process tickets into the ITSM system
- Installing, configuring and troubleshooting of IT related software and hardware.
- Covering daily, monthly and ad hoc tasks for contracted customers.
- Highlight any anomalies on our customer sites and inform the Ergo helpdesk to raise awareness and ensure a service ticket is opened.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
- Ensure strict adherence to SLA when dealing with customer tickets/calls.
- Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions.
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times.
- Work with other technical staff to ensure connectivity and compatibility between systems.
- Work with vendors/partners to resolve complex network problems.
- Document relevant technical information with ServiceNow Knowledge Management including site schematics, system problems, problem resolution and knowledge base content.
- Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
- Provide technical training to customers – systems administration and end user.
- Maintain confidentiality with regards to the information being processed, stored or accessed
- Work to upskill and assist in escalations.
- Other ad hoc duties as required.
Education, Qualifications and Skills
- Minimum 2–5 years relevant experience from a similar role.
- Previous client facing experience essential.
- Appropriate level of competence in documented technical skills.
Job Info:
- Company: JC Recruitment
- Position: Level 3 Engineer
- Work Location: Auckland
- Country: NZ
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Level 3 Engineer at the office Auckland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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