Latest job information from Kiwi Health Jobs for the position of Application Support Analyst. If the Application Support Analyst vacancy in Bay Of Plenty matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Kiwi Health Jobs for the position of Application Support Analyst below matches your qualifications.
Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.
Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.
About the Role
The Application Support Analyst plays a vital support and administration role within the Digital Applications & Products team, ensuring the stability, availability, and effective performance of critical business applications. Working closely with the Team Lead, business stakeholders, vendors, and technical teams, you will provide day-to-day application support, manage incidents and service requests, troubleshoot issues, and carry out regular system maintenance and enhancements. This role is customer-focused and collaborative, contributing to continuous improvement, risk management, and compliance while supporting agile ways of working. You will bring a proactive, solution-oriented approach, a strong commitment to equity and Te Tiriti o Waitangi principles, and a focus on health, safety, and quality outcomes, helping ensure digital applications continue to meet organisational needs and deliver positive outcomes for users and communities.
About the Team/Service/ Location
You will join the Digital Applications & Products team, a collaborative and customer-focused group responsible for supporting and enhancing critical business applications used across clinical and operational services. The team works closely with internal users, development and design teams, service desks, and external vendors to ensure applications are stable, secure, and fit for purpose. Operating within a supportive, agile environment, the team values continuous improvement, shared accountability, and a strong health and safety culture while delivering reliable digital services across the organisation.
About you
To succeed in this role, you will be a proactive and customer-focused Application Support Analyst with a strong technical foundation and a commitment to service excellence. You will be confident supporting business-critical applications in a fast-paced environment, able to prioritise effectively under pressure, and build trusted relationships with users, technical teams, and stakeholders. You will take a personal responsibility for high-quality outcomes, and show flexibility to support on-call requirements, travel, and occasional work outside normal hours to ensure reliable digital services.
2–3+ years' experience in application support or a similar IT role, with proven ability to troubleshoot and resolve application issues in a team-based environment.
Hands-on experience supporting multiple applications and systems, ideally within a healthcare or complex operational setting.
Experience using service management tools, such as ServiceNow or Jira Service Management, to manage incidents, problems, and service requests.
A relevant tertiary qualification in IT or computer science, with ITIL Foundation certification considered an advantage.
Strong technical and interpersonal skills, including knowledge of operating systems, databases, cloud platforms or scripting, and the ability to communicate clearly and work collaboratively with diverse stakeholders.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply, please click “Apply Now.” All applications must be submitted through our online careers portal by Monday, 19 January. If you have any questions about the role, please contact Roshni George at
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
Job details
Job Reference: HNZ/1900417
Location: New Zealand - All Locations - Work from where you are
Job type: Permanent Full time
Expertise: Non-clinical - Information Technology - Information Technology #J-18808-Ljbffr
Job Info:
Company: Kiwi Health Jobs
Position: Application Support Analyst
Work Location: Bay Of Plenty
Country: NZ
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Application Support Analyst at the office Bay Of Plenty above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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