| Position | Customer Experience Lead |
| Posted | 29 Aug 2026 |
| Expired | 28 Sep 2026 |
| Company | Everest People |
| Location | Hamilton | NZ |
| Job Type | Full Time |
Latest job information from Everest People for the position of Customer Experience Lead. If the Customer Experience Lead vacancy in Hamilton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Everest People for the position of Customer Experience Lead below matches your qualifications.
Everest People are proud to continue our partnership with Zempire, a New Zealand success story shaking up the outdoors, one tent at a time.
About the businessBased in Hamilton, Zempire is an award-winning global leader in premium camping equipment, with a growing presence across New Zealand, Australia, North America, the UK, and Europe. The business is recognised for innovative design, exceptional product quality, and a commitment to helping create unforgettable outdoor experiences.
This is a brand that doesn't follow trends; it sets them. From internationally recognised product innovation to industry-leading customer experiences, Zempire continues to redefine what's possible in the camping category.
About the roleThis is more than a traditional customer service leadership role.
Working at the intersection of people leadership, customer experience, and continuous improvement, you'll lead the Customer Experience function while remaining connected to the day-to-day operation.
You'll be responsible for supporting and developing the team, managing complex customer situations, improving processes, and turning customer insights into meaningful business improvements. You'll also act as the voice of the customer across the business, partnering closely with Product, Supply Chain, Operations, and Sales teams to help drive better outcomes.
What you'll be doingYou're a people-focused leader who enjoys building capability, improving systems, and creating exceptional customer experiences.
You know how to balance customer outcomes with commercial realities and are equally comfortable coaching a team member, solving a customer issue, or identifying opportunities to improve the way things are done.
You'll bring energy, initiative, and a genuine passion for continuous improvement.
You'll bring:Help shape the customer experience behind one of New Zealand's most recognised outdoor brands.
#J-18808-LjbffrAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Lead at the office Hamilton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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