Customer Service Manager at Mfour Global Trade limited
| Position | Customer Service Manager |
| Posted | 2025 October 23 |
| Expired | 2025 November 22 |
| Company | Mfour Global Trade limited |
| Location | Auckland City | NZ |
| Job Type | Full Time |
Job Description:
Latest job information from Mfour Global Trade limited for the position of Customer Service Manager. If the Customer Service Manager vacancy in Auckland City matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Mfour Global Trade limited for the position of Customer Service Manager below matches your qualifications.
Customer Service Manager
MFOUR GLOBAL TRADE LIMITED
Location : Auckland
Job Type : Full time
Pay : $30-$35 per hour
MFOUR GLOBAL TRADE LIMITED, trading as XGIMI New Zealand, is a key player for the XGIMI brand in New Zealand, specializing in the retail of smart projection devices and related products. As our business expands, we are seeking a passionate and experienced Customer Service Manager to join our team.
Main duties of this role:
l Train, and manage a high-performing customer service team.
l Set clear performance goals and provide ongoing coaching and feedback to ensure team members deliver outstanding service.
l Oversee the handling of customer inquiries, complaints, and product support requests via multiple channels (phone, email), ensure timely and effective resolution of customer issues.
l Continuously evaluate and improve customer service processes and procedures to enhance efficiency and customer satisfaction.
l Implement best practices for issue resolution and customer communication;
l Foster strong relationships with customers, proactively addressing their needs and concerns;
l Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of products purchased, and modify and improve services provided;
l Maintain in-depth knowledge of XGIMI projection products and related technologies to provide accurate and helpful support to customers and the team.
Pay rate: minimum $ 30.00/hour-maximum $ 35.00/hour
Guaranteed hours of work per week: minimum 30 hours
Requirements for the job:
· Hold a NZQF Diploma qualification, or have at least two years of relevant work experience
· Strong leadership and team management skills
· Be available for full-time employment
· Be a New Zealand citizen or permanent resident
Job Info:
- Company: Mfour Global Trade limited
- Position: Customer Service Manager
- Work Location: Auckland City
- Country: NZ
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Auckland City above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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