| Position | Customer Service Representative |
| Posted | 23 Feb 2026 |
| Expired | 25 Mar 2026 |
| Company | TwoTicks |
| Location | Auckland | NZ |
| Job Type | Full Time |
Latest job information from TwoTicks for the position of Customer Service Representative. If the Customer Service Representative vacancy in Auckland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TwoTicks for the position of Customer Service Representative below matches your qualifications.
About the opportunity:
This permanent, full-time role sits within a collaborative operations team of a well-established, Kiwi-owned insurance provider. You will support customers, partners, and internal teams by managing enquiries, policy administration, and day-to-day operational tasks while delivering consistently high service standards.
Role description:As a Customer Service Representative, you will provide end-to-end support across customer enquiries and policy administration. You will manage renewals, adjustments, cancellations, and debt-related processes while working closely with finance, claims, risk, and sales teams to ensure a seamless customer experience.
Responsibilities will include:● Responding to customer and partner enquiries via phone and email
● Managing policy lifecycle activities including renewals and cancellations
● Supporting invoicing, debt management, and reporting processes
● Maintaining accurate records across systems and databases
● Assisting with general administrative and office functions
This role will suit someone with all or some of the following background/experience/qualities:● 2+ years experience in contact/call centre, administration, or insurance
● Strong communication skills and customer-first approach
● High attention to detail and organisational ability
● Confidence using systems and managing multiple workflows
● Team-focused mindset with a professional work ethic
About the company:Our client is a 100% New Zealand-owned insurance provider with a strong reputation for integrity, care, and service excellence. With a head office in Takapuna and teams located nationwide, they deliver specialist insurance products through trusted distribution partners across New Zealand.
What they will offer:● Competitive salary based on experience
● Stable, permanent full-time employment
● Supportive and collaborative team environment
● Ongoing training and development opportunities
● Exposure to multiple areas of the insurance business
To find out more:If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us at .
Job summaryPermanent opportunity for a Customer Service Representative supporting customers and policy administration within a NZ insurance business.
Key selling points Permanent, full-time customer service role Variety across policy administration and enquiries Join a values-driven NZ insurance provider
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office Auckland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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