Customer Service Representative at World Courier (NZ)

Job Description:

Latest job information from World Courier (NZ) for the position of Customer Service Representative. If the Customer Service Representative vacancy in Mangere, North Island matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at World Courier (NZ) for the position of Customer Service Representative below matches your qualifications.

Who are We?

Cencora - World Courier fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies, and providers, we create unparalleled access, efficiency and reliability for human and animal health. Our 43,000 global team members power our purpose: We are united in our responsibility to create healthier futures. 

Job Summary:

This role involves managing customer communication via phone and email, addressing inquiries, proactively resolving incidents, and collaborating with various teams (operations, business development, and other World Courier offices) to ensure seamless shipment handling and client satisfaction. Key tasks include creating and managing shipment jobs, preparing shipping documentation, coordinating collections, and regularly updating clients on shipment progress. The role also includes administrative duties such as training platform updates, managing customer portals, and addressing portal queries. Additionally, the role supports clinical trials by monitoring logistics systems, communicating with trial sites, preparing documentation, and maintaining relevant databases and templates.

Primary Duties and Responsibilities :

Primary Responsibilities:

Communication

·      Respond to customer inquiries via phone and email and proactively communicate incidents.

·      Follow up on customer estimates and liaise with WC offices regarding shipments.

·      Collaborate with operations to resolve shipment issues and ensure client satisfaction.

·      Keep the Business Development team informed about client updates.

·      Share information across WC business units and contribute ideas to improve efficiency.

 Organise Customer Shipments

·      Create jobs in shipment processing systems and prepare shipping documentation (e.g., Hwbs, Customs Declarations).

·      Coordinate shipment collections with agents and liaise with WC offices for approvals.

·      Provide clients with shipment progress updates and address any deviations.

·      Perform monitoring reports and advise customers on shipment status.

Administration

·      Complete the WC training platform weekly.

·      Set up customers in the portal, provide training, and resolve portal queries.

Manage Clinical Trials

·      Monitor the Clinical Trial Logistics Management System (BSNG).

·      Communicate with trial sites and prepare shipping documentation.

·      Maintain OMNI, NZ databases, and templates for collection requests and Customs invoices.

Experience and Educational Requirements:

• Have experience in a fast dynamic workspace and be able to multitask, be proactive and is confident worker

Minimum Skills, Knowledge and Ability Requirements:

• Must be reliable and process minded
• Good working knowledge and experience in use of MS Office word and outlook.
• Excellent oral and written communications skills
• Ability to process knowledge quickly
• Be able to multitask
• Have good attention to detail
• Good and effective time management skills
• Be able to work in a team environment

Why work with us?

An inspiring work environment - As one of our team members, you'll be making a real difference in people's lives every day while embarking upon a rewarding professional journey. Cencora receives praise year after year not only for excelling at what we do, but also for creating an inspiring, award-winning work environment. We value our associates and focus on customer service, and at the same time we bring innovation to the industry and compete with nationally renowned brands.  

Join us in making a difference.

Job Info:

• Company: World Courier (NZ)
• Position: Customer Service Representative
• Work Location: Mangere, North Island
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office Mangere, North Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.