Customer Services Manager at Commercial kitchen Maintenance limited

Job Description:

Latest job information from Commercial kitchen Maintenance limited for the position of Customer Services Manager. If the Customer Services Manager vacancy in Timaru matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Commercial kitchen Maintenance limited for the position of Customer Services Manager below matches your qualifications.

As our Customer Services Manager, you’ll take ownership of the after-sales support function, ensuring every customer interaction reflects our high service standards. You’ll lead and develop a motivated team, oversee customer inquiries, resolve escalations, and drive continuous improvement in customer satisfaction across all touchpoints.

Key Responsibilities:

·         Lead, motivate, and develop the customer service team to achieve high performance and team morale.

·         Develop and implement effective customer service policies, procedures, and best practices.

·         Oversee customer relations, ensuring timely follow-ups and exceptional service outcomes.

·         Handle escalated queries and complaints, delivering prompt and effective resolutions.

·         Monitor customer feedback and work with internal teams to enhance services.

·         Ensure efficient use of customer service staff and resources.

·         Ensure efficient use of staffing levels, rostering, and other resources to maximize productivity and cost-effectiveness.

·         Train, coach, and mentor staff to foster a customer-focused culture.

·         Improve response times across phone, email, and social media channels.

·         Work with logistics and sales teams to resolve delivery and order issues.

·         Build and maintain positive relationships with key clients, ensuring service agreements and expectations are consistently met.

·         Support recruitment and training of new staff members.

·         Collaborate with other departments to identify and respond to customer needs.

·         Work with internal stakeholders to identify process gaps and implement service improvement initiatives.

·         Ensure compliance with company standards, policies, and health & safety regulations.

·         Take on additional duties as required to support business growth.

Key Skills & Experience:

·         At least 2 years’ experience in customer service or a Diploma or higher qualification.

·         Previous experience in the commercial cleaning industry (highly desirable).

·         Strong leadership skills with the ability to train, coach, and inspire a team.

·         Excellent problem-solving skills with a proactive, customer-first mindset.

·         A positive attitude and a commitment to supporting a growing business.

Position Details:

·         Location: Timaru Region

·         Employment Type: Full-time, Permanent

·         Hours: Minimum 30 to maximum 45 per week

·         Pay Rate: $30 to $34 per hour based on negotiations 

If you’re ready to take the next step in your customer service career and play a key role in supporting the success of our growing business, we’d love to hear from you. Please apply with your CV and a cover letter outlining why you’d be the perfect fit for this role.

Job Info:

• Company: Commercial kitchen Maintenance limited
• Position: Customer Services Manager
• Work Location: Timaru
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Services Manager at the office Timaru above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.