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ICT Customer support officer at First Link Careers

Position ICT Customer support officer
Posted 02 Apr 2026
Expired 02 May 2026
Company First Link Careers
Location New Zealand | NZ
Job Type Full Time

Job Description:

Latest job information from First Link Careers for the position of ICT Customer support officer. If the ICT Customer support officer vacancy in New Zealand matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at First Link Careers for the position of ICT Customer support officer below matches your qualifications.

MVR Retailers Pty Ltd trading as Mobile Experts operates a busy mobile device retail and service business, specialising in mobile phone repairs, device diagnostics, data recovery, accessories, and technical support services. With multiple locations and a growing customer base, Mobile Experts is known for providing fast, reliable, and professional technical solutions. As service demand continues to increase, we are seeking an ICT Customer Support Officer to support our technical operations and customer service delivery. Location: Hillarys WA 6025 Employment: Full-Time Salary: $77,000 to $80,000 + Superannuation About the Role The ICT Customer Support Officer will be responsible for providing technical assistance to customers, diagnosing device and system issues, and supporting daily service operations. The role involves hands-on troubleshooting, clear communication with customers, and maintaining accurate service records to ensure efficient and high-quality service outcomes. Key Responsibilities 1. Provide first-level technical support for mobile phones, tablets, and related ICT devices. 2. Diagnose hardware, software, and connectivity issues using appropriate tools and testing methods. 3. Assist customers by explaining faults, repair options, and service processes clearly and professionally. 4. Perform software resets, system updates, data transfers, backups, and basic device configuration. 5. Log, track, and update service jobs accurately in internal systems. 6. Test devices after repair or configuration to confirm full functionality. 7. Escalate complex technical issues to senior technicians when required. 8. Maintain compliance with data security, privacy, and workplace procedures. 9. Support day-to-day operations of the service desk and technical support workflow. 10. Work collaboratively with technicians and retail staff to ensure timely service delivery. Skills & Experience 1. Qualification in Information Technology, Computer Systems, or a related field (or equivalent experience). 2. Min1- 2 years of experience in ICT customer support, mobile device repair support, or technical service environments. 3. Strong understanding of mobile operating systems, hardware components, and basic networking. 4. Ability to communicate technical information clearly to non-technical customers. 5. Strong troubleshooting and problem-solving skills. 6. Good organisational skills and attention to detail. 7. Ability to work independently and within a team-based service environment. How to Apply If you are an ICT support professional looking for a full-time opportunity with a growing mobile technology service business, we encourage you to apply. Please submit your CV and cover letter, and shortlisted candidates will be contacted.

Job Info:

  • Company: First Link Careers
  • Position: ICT Customer support officer
  • Work Location: New Zealand
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ICT Customer support officer at the office New Zealand above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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