Service Delivery Manager at DX Mail

Job Description:

Latest Job Information from Company DX Mail as position Service Delivery Manager. If Job Vacancy Service Delivery Manager in Hamilton, North Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from DX Mail as the position Service Delivery Manager below matches your qualifications.

Are you ready to take the next step in your leadership career?

We're looking for a practical, hands-on team leader to step into a full-time management role overseeing delivery operations across the Waikato and Bay of Plenty region. Whether you're ready for your first formal management position, or already have people leadership experience in logistics or operations, this is a chance to lead with support, structure, and growth.

ABOUT THE ROLE

As a Service Delivery Manager, you'll lead the day-to-day mail delivery operation for Hamilton and our wider network of satellite sites, including Tauranga and Rotorua. You'll report to the North Island Operations Manager and manage a team of Team Leaders, Coordinators, and delivery staff.

You'll split your time between the main branch and your regional sites, making sure our service runs smoothly, efficiently, and safely, every day. This is an on-site position.

Your responsibilities will include:

• Leading daily mail sorting and delivery across multiple branches
• Coaching Team Leaders and frontline teams to meet performance targets
• Tracking KPIs like delivery accuracy and run efficiency
• Overseeing H&S compliance, vehicle checks, and site safety
• Supporting new hire onboarding, training, and certification
• Managing fleet and route optimisation (including run mapping and redesigns)
• Reviewing rosters, approving payroll inputs, and managing costs to budget

WHAT WE'RE LOOKING FOR

We're open to different backgrounds. What matters is leadership potential, strong communication, and a passion for making things work on the ground.

You'll be a great fit if you:

• Are ready to step into your first full manager role, or have experience leading teams
• Have worked in logistics, transport, delivery, or any fast-paced operational environment
• Are confident juggling rosters, resources, and real-time problem solving
• Have a strong eye for compliance, safety, and continuous improvement
• Communicate clearly, lead by example, and enjoy helping others succeed
• Want to grow with a stable, nationwide company that supports development
• Enjoy being part of a team that works hard, looks after each other, and always looks for ways to improve

WHAT'S ON OFFER

• A full-time leadership role where you'll be trusted to lead, supported to grow with real responsibility and full support
• Step into leadership with structured development and mentoring
• Company vehicle (non-dedicated use) included
• Health and wellbeing benefits, including discounts for Southern Cross Insurance, Lumino Dental, and access to EAP support
• A people-first culture with regular team recognition, shout-outs, and celebrations throughout the year
• Part of a nationwide brand in the Freightways Group

ABOUT DX MAIL

DX Mail is New Zealand's only dedicated business mail specialist, delivering for Kiwi businesses for over 40 years. We're part of the Freightways Group, with a strong national presence and a proud team culture. Our people are practical, passionate, and focused on delivering great service, every day.

COME AND JOIN US!

If you're looking to step into a well-supported leadership role with real scope and variety, we'd love to hear from you.

Click Apply Now and come join us!

Applicants must have NZ citizenship, residency or a valid NZ work visa.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.

Job Info:

• Company: DX Mail
• Position: Service Delivery Manager
• Work Location: Hamilton, North Island
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Delivery Manager at the office Hamilton, North Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.