Claims Administrator

Apply now

Job no:

Work type:

Location:

Categories:

Claims Administrator - Linfox Head Office

Do you want the opportunity to develop and unleash your potential within a reputable Warehousing and Transport Company?

Do you want to work in a place where no two days will be the same?

Then keep reading — this could be the role for you!

Linfox delivers service excellence and adaptable supply chain solutions across the Asia Pacific region. We are known for our reputation in quality and safe working environments, but it is the team that sees our business grow from strength to strength and this is where you come in...

We are seeking an experienced Claims Administrator to proactively provide a high level of customer service for Linfoxs operations. This is an excellent opportunity to bring your expert knowledge and experience to a challenging role in the Linfox NZ business.

The Claims Administrator role is responsible for managing customer claims, reception, data administration, and office support to ensure seamless operations. You will be working closely with internal teams, subcontractors, and customers to investigate claims, document findings, and drive resolutions within set SLAs.

What Youll be Doing:

• Claims Administration - Process, Investigate, and Resolve claims efficiently while maintaining compliance with company policies.
• Data & Reporting - Maintain master data records, support DIFOT reporting and provide analytical insights to drive improvements.
• Office Administration - Provide reception duties, coordinate office supplies, and assist with travel bookings for management.
• Customer Service & Communication - Engage with internal and external stakeholders to ensure claims and administrative processes run smoothly
• Process Improvement - Identify trends in claims data and proactively suggest and implement quality improvements.

What we are looking for:

• Strong investigative and problem-solving skills - ability to logically assess claims, determine validity and document findings.
• Excellent communication skills - Both written and verbal, with a focus on building strong relationships.
• Proficiency in Microsoft Office (Excel, Word, Outlook) - Advanced Excel skills (pivot tables, vlookups, index match preferred).
• Superior customer mindset - A passion for delivering high-quality outcomes for customers and the business.
• Strong attention to detail and organisational skills - Ability to prioritise tasks and manage time effectively.

Linfox offers a secure working environment and a strong commitment to employee training, welfare, health & safety. The successful applicant will be required to complete a full medical and security check. All enquiries are treated in strict confidence.

You must be legally entitled to work in New Zealand to apply for this vacancy

Advertised:

Applications close:

Information :

• Company : Linfox
• Position : Claims Administrator
• Location : Auckland City, Auckland
• Country : NZ