Customer Service Representative

We are currently seeking a reliable and motivated individual to join our team as a Customer Services Representative in Queenstown, New Zealand. This is a full time role of 40 hours per week. Salary of between $25 to $30 per hour depending on skill set and experience.

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our growing team. As the first point of contact for customers, you will play a vital role in ensuring a positive experience by addressing inquiries, resolving issues, and providing updates related to parcel deliveries and logistics services.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Track shipments and provide delivery updates or issue resolutions.
• Assist with booking courier pickups and processing shipping requests.
• Handle customer complaints and escalate issues as needed to the appropriate departments.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with operations and dispatch teams to ensure timely and effective service.
• Provide product and service information to current and potential customers.
• Identify and suggest process improvements to enhance the customer experience.

Requirements:

• Minimum previous experience in customer service within the logistics, courier, postal or transportation industry of 2 or more years is required.
• Strong organizational skills with the ability to plan and prioritize deliveries effectively.
• Ability to work independently with minimal supervision, while also being a team player.
• Good customer service skills with a friendly and professional demeanor.
• Attention to detail and accuracy in record-keeping.
• Familiarity with GPS navigation systems and mobile communication devices.

Preferred Qualifications:

• No formal qualification required.

We offer competitive compensation, and as a valued member of our team, you will have the opportunity to grow professionally and make a significant impact on our operations.

If you are a motivated and skilled individual looking for a rewarding career, we would love to hear from you. Apply today by submitting your resume and a brief cover letter detailing your relevant experience.

Job Types: Full-time, Permanent

Pay: $25.00 - $30.00 per hour

Benefits:

• Visa sponsorship

Schedule:

• 8 hour shift

Experience:

• Customer Service within the courier/postal/logistics: 2 years (Required)

Licence/Certification:

• proof of residency of citizenship of NZ (Required)

Work Location: In person

Application Deadline: 05/05/2025Expected Start Date: 21/04/2025

Information :

• Company : VDL
• Position : Customer Service Representative
• Location : Queenstown, Otago
• Country : NZ