Job Description:
Latest job information from Mechanical Engineering Solutions Limited for the position of Service Manager. If the Service Manager vacancy in Auckland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Mechanical Engineering Solutions Limited for the position of Service Manager below matches your qualifications.
We are looking for a Service Manager to join our team.
As Service Manager your role is primarily to be responsible for planning, organising and reviewing customer service operations, maintaining customer relationships, improving service quality, and developing customer service policies and procedures. You will liaise with an organisational units to identify and respond to customer expectation.
Main Responsibilities:
- Planning and managing customer service operations
- Supervising, training, and supporting staff
- Handling customer enquiries, complaints, and escalations
- Maintaining positive relationships with customers and clients
- Developing and implementing customer service policies and procedures
- Monitoring service quality and staff performance
- Improving customer satisfaction and service efficiency
- Coordinating with other departments to resolve customer issues
- Managing after-sales support and service delivery
- Preparing service reports and recommending operational improvements
Qualification, Experience and Skills Required:
Must have atleast three years of proven experience in similar role or New Zealand diploma or higher qualification. A team member must have good communication skills and also time management skills
Pay Rate:
Minimum - $35.00 per hour
Maximum - $45.00 per hour
Hours of Work:
Minimum - 30 hours per week
Maximum - 40 hours per week
Employment Type:
Full time Permanent
Region(s)/Location(s):
Auckland
Immigration NZ View of Australian and New Zealand Standard Classification of Occupations:
Occupation Code - 149212
Skill Level - 2
Please note that only selected candidates will be contacted for an interview and candidates for this position should have New Zealand citizen, permanent resident, resident or valid work visa.
Job Info:
- Company: Mechanical Engineering Solutions Limited
- Position: Service Manager
- Work Location: Auckland
- Country: NZ
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Manager at the office Auckland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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