Care Coordinator Masterton at Access Community Health

Job Description:

Latest job information from Access Community Health for the position of Care Coordinator Masterton. If the Care Coordinator Masterton vacancy in Masterton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Access Community Health for the position of Care Coordinator Masterton below matches your qualifications.

Be the key link between our community Support Workers and valued clients, this position ensures the delivery of timely cares in our client's homes.

Ko wai mātou? | Who are we?

Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and disability support in New Zealand. We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s. Our nurses and Kaiāwhina | Support Workers provide services to more than 40,000 people. And we listen to each one of them, because we genuinely care.

'A better day, every day'

He kōrero whakamārama mō tēnei tūranga | About the role

This role plays an important part in helping our regions deliver quality health and wellbeing services to the community. Operating within a fast-paced call‑management environment, it is responsible for the seamless coordination of essential homePara‑based care and support services. As the key link between our community Support Workers and valued clients, this position ensures the delivery of timely, personalised care—empowering individuals to live safely, independently, and with dignity in their own homes.

• 8:30 am – 5:00 pm, Monday to Friday

Mōhou Ake | About You

• Strong customer service and relationship‑building skills – able to connect with a wide range of people and adapt communication styles effectively.
• Empathy with professionalism – naturally caring while maintaining clear boundaries and focus.
• Excellent organisational and time‑management abilities – able to prioritise tasks and manage multiple responsibilities efficiently.
• Effective problem‑solving and critical thinking – able to read between the lines and think creatively to resolve issues.
• Proficient computer skills – confident using Microsoft Office and general PC applications.

Key Responsibilities

Client Care Coordination

• Build and maintain daily rosters to ensure all client care needs are covered.
• Adjust rosters quickly and effectively when staff call‑outs or capacity issues arise.
• Communicate clearly with clients, their whānau, and Support Workers regarding schedule changes.
• Ensure all care is allocated within required timeframes and in line with client care plans.
• Escalate clinical or safety concerns to the Registered Nurse or Team Leader Circus.

Support Worker Management

• Assign suitable Support Workers based on skills, availability, and client needs.
• Provide clear instructions and support to SWs to ensure they understand expectations.
• Monitor workloads and wellbeing to prevent burnout and maintain fairness.
• Support training, onboarding, and development of new or retrained staff.

Communication & Customer Service

• Respond to phone calls, emails, and queries in a timely and professional manner.
• Manage complaints at a low level and escalation when required.
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Job Info:

• Company: Access Community Health
• Position: Care Coordinator Masterton
• Work Location: Masterton
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Care Coordinator Masterton at the office Masterton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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