Client Service Manager at Top Cleaners Limited

Job Description:

Latest job information from Top Cleaners Limited for the position of Client Service Manager. If the Client Service Manager vacancy in Waikato matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Top Cleaners Limited for the position of Client Service Manager below matches your qualifications.

Top Cleaners Limited is seeking a skilled Client Service Manager to join its team in the Hamilton. The role involves managing client relationships, coordinating service delivery, and ensuring operations are carried out efficiently and to a high standard.

The ideal candidate will be organised, customer-focused, and capable of effectively coordinating teams to maintain consistent service quality. The position requires travel within the region, with all work-related travel and fuel costs covered by the employer.

Key Duties:

•  Serve as the primary point of contact for clients, building strong professional relationships and understanding their cleaning and service requirements.
• Conduct both planned and unplanned site visits to assess service delivery, engage with client representatives, promptly address any concerns, and ensure contractual obligations and performance standards are met.
• Oversee client sites to ensure compliance with health, safety, and quality standards, taking immediate corrective action where necessary.
• Support the recruitment, onboarding, training, and performance management of cleaning staff to maintain adequate staffing levels.
• Perform regular audits and site inspections using structured evaluation methods, document findings, identify patterns, and collaborate with operations teams to improve service delivery.
• Manage client feedback, complaints, and service requests in a professional and timely manner, ensuring effective resolution and high levels of client satisfaction.
• Maintain accurate and up-to-date records of client interactions, service issues, inspections, staff deployment, incident reports, and corrective measures for accountability and audit purposes.
• Prepare reports on operations and client services, track key performance indicators, identify improvement opportunities, and provide insights to support client retention and business growth.
• Collaborate with operations teams on staff rostering when required, assign workloads, and ensure consistent service standards across multiple sites.
• Assist with onboarding new client sites by supporting service planning, coordinating staffing, and conducting initial quality checks to ensure a smooth service commencement.

Required to work for a minimum of 30 hours per week, and you will be paid between $30 to $37 per hour. 

Other Requirements:

• Minimum of 2 years’ relevant work experience or at least a Level 6 qualification in Management/Business/ Arts/Hospitality/relevant. 
• Strong organisational skills with the ability to prioritise tasks effectively.
• High level of attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Willingness to travel to client sites as required.
• Availability to work weekends when needed.
• Self-motivated, reliable, and committed to delivering high-quality service
• Capable of managing multiple responsibilities and adapting to changing priorities.

Job Info:

• Company: Top Cleaners Limited
• Position: Client Service Manager
• Work Location: Waikato
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Service Manager at the office Waikato above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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