Customer Service Manager at TARGET CLEANING SUPPLIES LIMITED

Job Description:

Latest job information from TARGET CLEANING SUPPLIES LIMITED for the position of Customer Service Manager. If the Customer Service Manager vacancy in Auckland City matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TARGET CLEANING SUPPLIES LIMITED for the position of Customer Service Manager below matches your qualifications.

Target Cleaning Supplies is a trusted Auckland-based supplier of commercial cleaning products, equipment, and essential consumables. Known for quality products, reliable delivery, and personalised customer service, the company supports a broad range of business clients across the region.

With customer numbers and order volumes steadily increasing, the company now requires a full-time Customer Service Manager to join the team. This permanent role is essential to maintain service standards and support ongoing business growth.

About the Role

This role is responsible for planning, managing, and continuously improving the company’s customer service operations and service delivery framework. The Customer Service Manager operates at a business-wide management level, with responsibility for customer service strategy, service standards, and customer relationship outcomes.

This is not a frontline or purely operational role, but a management position focused on service planning, policy development, performance monitoring, and cross-team coordination.

Key Responsibilities

- Develop and implement company-wide customer service policies and procedures for business clients, covering communication standards, account management, and service responses across the ordering and supply process. 

- Regularly review and evaluate customer service programs and procedures for cleaning products and related services, using feedback and service data to improve service quality and client satisfaction

- Ensure the operational efficiency of the customer service function supporting the product ordering system by monitoring service workflows, enquiry response processes, and coordination with warehouse and logistics operations

- Provide direction, service standards guidance, and performance feedback to staff across sales, administration, and fulfilment functions who interact with customers, ensuring consistent and professional support for business clients using the product ordering system

-  Oversee the development of customer service capability across relevant staff by establishing service training guidelines, identifying future staffing needs as order volumes grow, and contributing to recruitment planning for roles supporting customer service and client account management

-  Plan and implement structured after-sales service processes to monitor customer satisfaction and ensure that cleaning products supplied to business clients continue to meet operational performance requirements

- Evaluate customer feedback, service outcomes, and product performance trends to modify and improve customer service procedures, delivery coordination processes, and overall service quality

-  Liaise with warehouse and order fulfilment functions, external delivery service providers, and key business clients to identify service expectations and ensure ordering, dispatch, and delivery processes are aligned with organisational service standards

- Oversee the overall delivery of customer and after-sales services for business clients using the product ordering system, ensuring consistent support across ordering, fulfilment, and delivery processes to maintain strong long-term client relationships

Skills and Experience Required

-A qualification equivalent to a New Zealand Level 6 Diploma or higher in Commerce, Management, Operations Management, Supply Chain Management, or a closely related field; or at least three years of relevant customer service management experience.

-Strong communication skills and the ability to build positive customer relationships.

-Good organisational skills and the ability to manage multiple tasks at once.

-Basic computer literacy (email, MS Office, data entry).

What We Offer

- Hourly rate: NZD $34–$36 per hour

- Guaranteed 35–40 hours per week

- A supportive team and stable long-term employment.

- Monday to Friday daytime schedule (no weekend work).

Job Info:

• Company: TARGET CLEANING SUPPLIES LIMITED
• Position: Customer Service Manager
• Work Location: Auckland City
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Auckland City above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.