| Position | Customer Service Officer L1 - Āpiha Ratonga Kiritaki |
| Posted | 2025 September 23 |
| Expired | 2025 October 23 |
| Company | Inland Revenue |
| Location | Upper Hutt, North Island | NZ |
| Job Type | Full Time |
Latest Job Information from Company Inland Revenue as position Customer Service Officer L1 - Āpiha Ratonga Kiritaki. If Job Vacancy Customer Service Officer L1 - Āpiha Ratonga Kiritaki in Upper Hutt, North Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Inland Revenue as the position Customer Service Officer L1 - Āpiha Ratonga Kiritaki below matches your qualifications.
About the Role | Mō te Tūranga
Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you'll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your communication and problem-solving skills to enhance their experience and help resolve their queries. This role also includes responsibilities in debt recovery, where you'll assist customers in managing outstanding obligations and finding sustainable solutions.
About Inland Revenue | Mō te Tari Taake
Inland Revenue is the backbone of New Zealand's revenue system, collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance, our work supports the country's economic strength and social wellbeing.
What's the Role? | He aha te mahi?
As a Customer Service Officer based in Upper Hutt, you'll be part of a dynamic frontline team. Our work goes beyond tax - we help fund and deliver services that support people across Aotearoa. This role is about more than numbers; it's about people. You'll be the first point of contact for a diverse range of customers, helping them understand their obligations and get things right from the start.
In this role, you'll take the time to understand each customer's unique situation and use your judgement to help them achieve the best outcomes. A key part of your role will involve working with customers who have overdue accounts, guiding them through repayment options, and taking fair and empathetic steps to recover outstanding debts.
We support customers across six different service areas, each with its own unique mix of communication channels. Some teams operate as fast-paced phone contact centres, while others focus more on email and online messaging. By applying, you're expressing interest in all areas of our customer service network. Placement will be based on where your skills are most needed, ensuring you can contribute effectively from day one.
Who We're Looking For | Ko wai mātou e kimi nei?
We welcome applications from people of all backgrounds and experiences and are looking for individuals who:
What's in it for You? | He aha ngā painga mōu?
This is a full-time role of 75 hours and 50 minutes per fortnight, worked between 8:00am and 6:15pm, Monday to Friday, with scheduled shifts based on business needs. The salary for this position is $60,385 per annum.
How to Apply | Me Pēhea te Tuku Tono
Ready to make a difference? Apply online and attach your CV
Applications close Monday 29 September at 12.00pm (midday) 2025.
For questions, email **********@ird.govt.nz and one of our team members will be in touch.
Important note: this role may close early depending on the volume of interest - please apply early.
Our recruitment process includes a short video interview, cognitive test, face-to-face interview, and reference checks.
Cultural Commitment | Te Tautoko Ahurea
At IR, we work together to make a meaningful difference for all New Zealanders. We honour Te Tiriti o Waitangi and uphold the principles of democracy, equity, and service. Our values guide us in creating a workplace where everyone feels respected, supported, and empowered to thrive.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer L1 - Āpiha Ratonga Kiritaki at the office Upper Hutt, North Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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