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Global Assist Specialist at Everbridge

Position Global Assist Specialist
Posted 21 Jan 2026
Expired 20 Feb 2026
Company Everbridge
Location Wellington | NZ
Job Type Full Time

Job Description:

Latest job information from Everbridge for the position of Global Assist Specialist. If the Global Assist Specialist vacancy in Wellington matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Everbridge for the position of Global Assist Specialist below matches your qualifications.

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home‑based position can be located anywhere in New Zealand.

This role involves approximately 14 shifts over a 4‑week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.

We are a technology‑driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business‑traveling employees of our clients.

As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

What you’ll do:
  • Provide first class initial response and assistance to client situations across the globe following dedicated standard operational procedures.
  • Effectively collaborate with client stakeholders and manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure.
  • Accurately record data and relevant details of the incident/case within Everbridge’s dedicated Case Management System.
  • React appropriately to client situations, using tact and empathy, handling crisis or grief, liaising with relatives and providers, arranging repatriation in emergency evacuations, and general journey management assistance.
  • Produce detailed situation reports for client awareness and be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements.
  • Coordinate medical assessments and treatment abroad with the clinical team members.
  • Coordinate and liaise with the security teams according to individual client requirements.
  • Assist the launch and managed service of the Mass Communications Platforms.
  • Have experience of Case Management Software and administer and maintain data using a range of specialist software and internal security software.
  • Review and develop processes and procedures in line with client requirements.
  • Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7.
  • Know when to escalat issues, risks, ideas to ensure business effectiveness.
  • Provide ad‑hoc support to the Intelligence team and any other duties as reasonably requested by management.
  • Adhere to Everbridge’s vision and values.
What you’ll bring:
  • Experience in emergency response, customer service, or call centre environment.
  • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written).
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Problem‑solving and critical thinking abilities.
  • Empathy, professionalism, and calmness in stressful situations.
  • Flexibility to adapt to changing needs and priorities.
  • Self‑motivation and proactive approach to work.
  • Proficiency in MS Office and willingness to learn new systems.
  • Excellent customer service skills.
  • Availability to work flexible hours including days, nights, weekends, and holidays.
About Everbridge

Everbridge empowers enterprises and government organisations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organisations minimise impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitises organisational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organisations Running™. For more information, visit read the company blog, and follow on Twitter. Everbridge… Empowering Resilience.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, colour, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

Job Info:

  • Company: Everbridge
  • Position: Global Assist Specialist
  • Work Location: Wellington
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Global Assist Specialist at the office Wellington above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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