Helpdesk Analyst at Alpha Personnel Recruitment Ltd

Job Description:

Latest job information from Alpha Personnel Recruitment Ltd for the position of Helpdesk Analyst. If the Helpdesk Analyst vacancy in Wellington matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Alpha Personnel Recruitment Ltd for the position of Helpdesk Analyst below matches your qualifications.

Are you looking for a new role? We have a client in the public sector looking for Helpdesk Analysts. 

We are looking for experienced Helpdesk Analyst to register with us for temp positions starting soon. 

Role Overview:As a Helpdesk Analyst, you will play a crucial role in providing frontline IT support to clients. You'll be responsible for resolving technical issues and inquiries related to mobile devices, remote access systems, application software, networking, printing, user security, and desktop support.

Key Responsibilities:

• Provide first line technical support to end-users via phone, email, and ticketing system.
• Troubleshoot and resolve hardware and software issues promptly and effectively.
• Escalate complex problems to appropriate IT personnel when necessary.
• Ensure all support activities are logged, tracked, and documented in our service management tools.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist with the setup, maintenance, and configuration of IT equipment and software.

Required Skills and Qualifications:

• Proven experience in a similar Service Desk or Help Desk role.
• Strong knowledge of IT troubleshooting principles for hardware, software, and network issues.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• Ability to work under pressure in a fast-paced environment.
• Certifications in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Professional) preferred but not essential.
• Experience with IT service management tools (e.g., ServiceNow, Remedy) is advantageous.

You must have the right to work in NZ and already be in the Wellington region to apply. 

Job Info:

• Company: Alpha Personnel Recruitment Ltd
• Position: Helpdesk Analyst
• Work Location: Wellington
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Helpdesk Analyst at the office Wellington above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.