Hotel Service Manager at Marsden Services Ltd

Job Description:

Latest job information from Marsden Services Ltd for the position of Hotel Service Manager. If the Hotel Service Manager vacancy in New Zealand matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Marsden Services Ltd for the position of Hotel Service Manager below matches your qualifications.

Are you passionate about hospitality and exceptional guest experiences? We're seeking a dynamic and skilled Hotel Service Manager to lead our team and elevate our guest services to new heights at Marsden Services Limited. It is a full-time role with a minimum guaranteed 30 hours of work per week.

MAIN TASKS:
 Maintain a high level of guest satisfaction during check-in and check-out and ensuring guests needs are met during their stay. 
 Responsible for handling booking enquiries answering emails and phone calls and making sure the hotel PMS system is updated with special emphasis on yielding and rates.
 Increase occupancy and profitability and promoting hotel services and amenities through up-selling strategies.
 Proactive management of customer feedback and complaints ensuring positive resolutions for the guest.
 Communicate and coordinate with housekeeping team to ensure rooms are ready and available for check-in guests.
 Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction. 
 Conducting audits to ensure that all aspects of the hotel are in compliance with legal requirements. 
 Assisting in the development and implementation of budgets for departments within the hotel. 
 Overseeing the day-to-day operations of the hotel to ensure smooth operation of all departments. 
 Reviewing guest feedback and making recommendations to management regarding any issues or concerns

Requirements:
 The successful applicant must hold relevant work experience or a minimum diploma qualification.
 The applicants must be NZ residents or citizens or have valid work rights in New Zealand.

If you are ready to make an impact and take guest service to the next level, we would love to hear from you!

Job Info:

• Company: Marsden Services Ltd
• Position: Hotel Service Manager
• Work Location: New Zealand
• Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Hotel Service Manager at the office New Zealand above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.