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Shop & Accounts Manager at Around The Basin

Position Shop & Accounts Manager
Posted 29 Jul 2026
Expired 28 Aug 2026
Company Around The Basin
Location Otago | NZ
Job Type Full Time

Job Description:

Latest job information from Around The Basin for the position of Shop & Accounts Manager. If the Shop & Accounts Manager vacancy in Otago matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Around The Basin for the position of Shop & Accounts Manager below matches your qualifications.

We're looking for an organised, proactive, and people-focused Shop & Accounts Manager to oversee the day-to-day operations of our Searle Lane store in Queenstown, while managing the business's financial administration.

This is a varied role that combines customer service, retail operations, team leadership, reservations, and accounts, making it ideal for someone who enjoys wearing multiple hats and thrives in a fast-paced environment.

Shop & Accounts Manager

Location: Queenstown, New Zealand
Employment Type: Full-time, Permanent (30-40hrs a week depending on the season)

Around The Basin is looking for an organised, motivated, and customer-focused Shop & Accounts Manager to join our team. This is a dual-role position responsible for managing the day-to-day operations of our Searle Lane shop while maintaining the company's accounts and financial administration.

Working closely with the Administration Manager, Operations Manager and Director, you'll play a key role in ensuring our retail store operates efficiently, customers receive an exceptional experience, and our financial and administrative systems remain accurate and up to date.

Key Responsibilities

Shop Operations

  • Manage the daily operations of the Searle Lane shop, ensuring efficient and professional service.
  • Lead and support the shop team to deliver exceptional customer experiences.
  • Maintain high standards of presentation, organisation, and operational procedures.
  • Oversee stock control, bike fleet records, and regular inventory checks.
  • Identify and implement improvements to shop systems and processes.

Customer Service & Sales

  • Provide outstanding customer service and expert advice on our bike hire and tour products.
  • Promote and sell Around The Basin products and services.
  • Provide accurate information on bike operations, trail conditions, safety requirements, and ride options.
  • Create a welcoming environment that encourages repeat business and positive customer feedback.

Reservations & Operations

  • Manage bookings and reservations using our booking systems.
  • Ensure daily operational paperwork and booking information is accurate and up to date.
  • Coordinate operational changes with drivers, guides, and the wider team.
  • Liaise with tourism agents and third-party partners, ensuring information, products, and seasonal updates are communicated accurately.
  • Support the smooth delivery of daily tours and retail operations.

Accounts & Administration

  • Maintain accurate financial records using Xero.
  • Complete daily reconciliations and general bookkeeping tasks.
  • Manage creditor and debtor accounts.
  • Prepare financial reports and daily operational figures for management.
  • Maintain organised filing systems and accurate business records.
  • Ensure company administration processes and financial procedures are consistently followed.

Team Support

  • Foster a positive, collaborative, and professional team environment.
  • Provide day-to-day guidance and support to shop staff.
  • Assist with onboarding new team members and reinforce company procedures and operational standards.
  • Work collaboratively with management to identify opportunities for continuous improvement.
About You

To be successful in this role, you will have:

  • Minumum 3 years experience in retail, tourism, operations, hospitality, or customer service management.
  • Experience in bookkeeping, accounts administration, or finance, with Xero experience highly regarded.
  • Excellent organisational skills and strong attention to detail.
  • Outstanding communication and interpersonal skills.
  • The ability to prioritise competing tasks and work effectively in a fast-paced environment.
  • A proactive approach to problem solving and continuous improvement.
  • Strong computer skills and confidence using business software and booking systems.
  • A positive attitude, initiative, and the ability to work both independently and as part of a team.
  • Must live in the Queenstown Area. 

If you're passionate about delivering exceptional customer experiences, enjoy leading people, and have strong administrative and financial skills, we'd love to hear from you.

Job Info:

  • Company: Around The Basin
  • Position: Shop & Accounts Manager
  • Work Location: Otago
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Shop & Accounts Manager at the office Otago above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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