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Customer Service Manager at greenspark Wanaka limited

Position Customer Service Manager
Posted 29 Jul 2026
Expired 28 Aug 2026
Company greenspark Wanaka limited
Location Otago | NZ
Job Type Full Time

Job Description:

Latest job information from greenspark Wanaka limited for the position of Customer Service Manager. If the Customer Service Manager vacancy in Otago matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at greenspark Wanaka limited for the position of Customer Service Manager below matches your qualifications.

Greenspark Wanaka Limited seeks a reliable, detail-oriented Customer Service Manager in Wanaka to oversee customer service for residential, short-stay, and commercial cleaning clients. Main contact for clients, responsible for relationship management, issue resolution, staff coordination, quality control, and continuous service improvement.

Key Responsibilities

Customer Service and Client Relationships

  • Act as the primary contact for property owners, property managers and commercial clients, confirming their service requirements, property instructions and scheduling needs.
  • Build and maintain strong client relationships by responding promptly to enquiries, service requests, complaints and urgent changes.
  • Follow up with clients to confirm satisfaction, resolve outstanding concerns and support ongoing client retention.

Staff Rostering and Coordination

  • Prepare and manage staff rosters, allocating employees to properties based on availability, experience, location and client requirements.
  • Respond to staff absences, last-minute bookings and schedule changes to ensure all client services remain adequately covered.
  • Communicate work instructions and property requirements to staff, monitor attendance and service completion, and resolve operational issues affecting clients.

Service Quality and Performance

  • Monitor service delivery and conduct quality inspections to ensure agreed client standards and property requirements are met.
  • Investigate service failures, arrange corrective work and provide staff with feedback, coaching and guidance where required.
  • Review complaints, customer feedback and service performance to identify recurring issues and improve training, procedures or scheduling.

Customer Service Procedures

  • Develop and review customer service procedures, response standards and complaint-handling processes.
  • Ensure customer requests and complaints are recorded, prioritised and communicated to the appropriate staff.
  • Review customer feedback and prepare reports for management on client satisfaction, complaints and service-delivery performance.

Health and Safety

  • Ensure services are delivered in accordance with company health and safety policies and procedures.
  • Communicate property hazards, access requirements and relevant safety instructions to staff.
  • Respond to client concerns involving safety, security, property access or staff conduct, and ensure keys, access codes and client information are handled securely.

Skills and Experience:

At least two years’ relevant experience.

Strong attention to detail and commitment to high-quality work. Good communication and time management skills.

Rostered shifts will include weekdays, weekends, public holidays, early starts, and late finishes, depending on client and business requirements.

Hold a clean NZ drivers licence or be willing to obtain one within the first 3 months of starting.

Minimum 30 hours per week guaranteed.

Please apply with your CV and a brief cover letter outlining your relevant cleaning experience and suitability for the role.

Job Info:

  • Company: greenspark Wanaka limited
  • Position: Customer Service Manager
  • Work Location: Otago
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Otago above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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