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Cherwell ITSM Platform Administrator at Randstad New Zealand

Position Cherwell ITSM Platform Administrator
Posted 09 Aug 2026
Expired 08 Sep 2026
Company Randstad New Zealand
Location Wellington | NZ
Job Type Full Time

Job Description:

Latest job information from Randstad New Zealand for the position of Cherwell ITSM Platform Administrator. If the Cherwell ITSM Platform Administrator vacancy in Wellington matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Randstad New Zealand for the position of Cherwell ITSM Platform Administrator below matches your qualifications.

  • Enterprise Cherwell ITSM and Application-layer platform Administration.
  • Cherwell, ITIL, ITSM, System Administration, IIS, SQL , PowerShell, Active Directory, REST APIs
  • 10-Months Contract, Wellington based , Active Confidential Clearance Required
About The Role

We are seeking a skilled Cherwell Platform Administrator to provide ongoing operational support, maintenance, and stability for a critical Cherwell ITSM application layer. Joining a large-scale, structured organisation, you will oversee day-to-day configuration, incident resolution, and process support to ensure optimal platform performance.

This contract position offers an exceptional opportunity to manage an established Cherwell ecosystem while driving best-practice ITSM delivery. Working alongside product owners, you will handle everything from blueprint releases and automated workflows to role-based access control and underlying web service components.

Key Responsibilities
  • Manage daily administration, maintenance, and stability of the Cherwell ITSM application layer.
  • Configure One-Steps, Dashboards, Blueprints, mApps, and automated scheduler processes.
  • Support application services including Cherwell Message Queue (MQS) and IIS web application components.
  • Resolve incidents across application, database, and integration boundaries in collaboration with product owners.
  • Maintain role-based access controls, security configurations, and audit compliance requirements.
  • Provide continuous fault diagnosis, service monitoring, and operational reporting for the platform.
Skills & Experience
  • Active Confidential Security Clearance is strictly required for this position.
  • Proven commercial experience administering, configuring, and maintaining the Cherwell ITSM platform.
  • Hands-on knowledge of underlying Cherwell application services, MQS, and IIS server components.
  • Demonstrated practical understanding of ITIL-aligned processes within a Cherwell ecosystem.
  • Proficiency with email monitoring setup, mail listeners, and role-based security configurations.
  • Familiarity with SQL, Active Directory, REST APIs, and PowerShell is highly desirable
  • Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

5 years

Skills

Enterprise Cherwell ITSM Platform Administrator

Qualifications
  • Bachelor Degree

education

Bachelor Degree&ICT

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Job Info:

  • Company: Randstad New Zealand
  • Position: Cherwell ITSM Platform Administrator
  • Work Location: Wellington
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Cherwell ITSM Platform Administrator at the office Wellington above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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