Customer Service Manager at NZ ASIA EXCHANGE

Position Customer Service Manager
Posted 18 Jul 2026
Expired 17 Aug 2026
Company NZ ASIA EXCHANGE
Location Canterbury | NZ
Job Type Full Time

Job Description:

Latest job information from NZ ASIA EXCHANGE for the position of Customer Service Manager. If the Customer Service Manager vacancy in Canterbury matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at NZ ASIA EXCHANGE for the position of Customer Service Manager below matches your qualifications.

Tenet Limited is one of the largest holiday accommodation providers in Lake Tekapo, specialising in lake-view holiday home and apartment rentals. We currently manage 35+ guest rooms across our property portfolio. Since establishment, our annual room night occupancy has grown consistently and rapidly.  

Lake Tekapo continues to grow in global popularity, keeping our daily operation busy year-round, with peak season visitor volume exceeding 60 guests per day.
Due to ongoing business expansion, we are now seeking an experienced Customer Service Manager with hands-on experience in online system maintenance & updates and offline customer promotion to join our local team.

This is a full time permanent position with guaranteed 30 working hours per week

The main job responsibilties include but not limit to:

  • Act as the first point of contact for customers, contractors and internal teams
  • Coordinate contractor works, inductions and compliance (including H&S requirements)
  • Engaging and training staff, as well as maintaining standards of staff performance and guest services.
  • Support holiday homes operations including security access, keys and facility maintenance.
  • Manage stakeholder communications, including service updates and operational notices.
  • Provide overflow reception support and assist with general office coordination.
  • Liaising with other parties and service agents to identify and respond to customer expectations and queries.
  • Working closely with staff to ensure seamless service delivery and exceptional client outcomes.
  • Addressing guest complaints and ensuring customer satisfaction.

To be successfull, you will need to:

  • NZQA Diploma or above qualification OR At least 2 years of work experience
  • Strong management skill and team working
  • Has a positive and wiling attitude to learn

Job Info:

  • Company: NZ ASIA EXCHANGE
  • Position: Customer Service Manager
  • Work Location: Canterbury
  • Country: NZ

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Canterbury above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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